inReach Professional: How do I give each device the ability to send their own check-in or pre-set messages?

I seem to have lost the ability to allow each device in a Professional Group to configure their own check-in message recipients.

  • I have an in-reach Professional plan with 2 inReach Mini devices. The plan was created in 2018.
  • Each device has their own user account linked to the admin account.
  • Both devices are members of the same Group.
  • The Group is configured with all the normal device and account settings that I want to apply as a baseline default to my devices.

When logged in to EXPLORE WEB as an account Admin, I step through the Group editing wizard and it REQUIRES me to define Pre-Set message defaults.

When I view the MESSAGES section of explore.garmin.com (as an Admin), it tells me:

Note: The admin of this account is overriding your selection of Preset and Quick Text Messages with their own. 

When logged in to explore.garmin.com web as the USER account linked to a device, it tells me:

"inReach message history is no longer available on the Garmin Explore website. You can view messages directly on your inReach device or in the compatible inReach companion app."   

I have no ability to configure check-in message recipients per device anymore.

When I sync the device via USB, the check-in message recipients are still the OLD recipients from the last time the device was synced many months ago, before whatever has recently changed.

Help please!