Bought a new unit and it is activated, I cannot set it up

gigas10 13 days ago

I bought a new unit today at REI and when trying to set it up it says it is already activated, therefore I cannot continue the process.

I believe I got a unit someone had returned and activated the unit before returning it.

Is there a way to reset it to a new account overriding the current paired one ?

Thanks

Gigas10

Top Replies

Garmin-Chris 12 days ago +2 suggested

We highly suggest trying to return or exchange the device directly through the retailer as this may be easier and/or faster, and in some cases may be the only solution.

If this is not possible, reach…

All Replies

0 Garmin-Chris 12 days ago

We highly suggest trying to return or exchange the device directly through the retailer as this may be easier and/or faster, and in some cases may be the only solution.

If this is not possible, reach out to our Billing Team with a copy of the proof of purchase, device's IMEI number, and description of the situation to determine if anything else can be done. For more information, see Why Can’t I Create an Account With My New inReach?

0 gigas10 12 days ago in reply to Garmin-Chris

I went back to REI and exchanged the unit.

THANKS