Mini 2 not updating every 10 minutes like it used to. Is there a problem with the system?

So, starting Sunday. The map doesn't update with the tracking points on my InReach mini2. It used to be just fine, skiing, biking (even under a massive canopy of trees) it would track around every 10 minutes. Now it's just updating every few hours and right now, the last update on my map is 7:55AM and it's not 10:39AM my local time. Same thing the last couple of days, I only received a few tracks (even when moving kilometers aways from the last track). Support doesn't seem to have a clue and kept saying a canned response about the device going into power saving mode if I don't move 100 meters. Totally invalid reasoning, as like I said, I moved kilometers from the last track and it never gave me updates. The device itself seem to be sending tracks just fine as I see it update with messages similar to "tracks updated 5 minutes ago", but somehow the map just doesn't show the tracks.

Any ideas?

0 JungleJim 2 months ago

There seems to be an issue where there are delays in viewing messages in Explore and MapShare. See https://status.garminservicesbilling.com/incidents/sd2j3m3znrlv

0 twolpert 2 months ago

Could be the Garmin infrastructure, which appears to be getting flakier and flakier.

Could be a hardware failure.

Could be power saving mode on the device?

You might have to escalate the support ticket. For track points, I can't think of any way to tell if the sent points got as far as the Garmin servers. What support is referring to is the fact that iR devices DO check for motion while sending track points. If they do not detect motion for one send interval (10 minutes or whatever you have set), they temporarily set the send interval to 4 hours. They continue to check for motion at the original send interval. Once motion is again detected, they switch back to the original send interval.

One thing to check - how are GPS conditions? The M2 is better than the M1, but both have some difficulty achieving and holding a GPS lock.

Edited to add: Make sure that the filters for the map are permissive enough. I can't see that being relevant here. But I can't tell how many "trips" you made. Or just when you looked at the map.

0 9548578 2 months ago in reply to twolpert

I don't think it's power saving as it seem to be sending just fine. Even my messages get through, except they take hours to go through. This never used to happen, but then, as you stated, even if the device says it was able to send all messages and tracks, I can't really verify if that's true or if something is failing in the communication stack. If I enable all activities, I do still see all the points that I've ever made before (thousands of points I think, since it pretty much fills the whole map), however, there are very sparse data on "recent" tracks.

I've tried things like hanging it on the balcony, taping it to the top of my SUV while on my way to work (lol) and yes, I do get some tracks in between some points, but that's about 2 or 3 of the expect 50 and it only updates about after 4 or 5 hours. I've just about given up and am about to cancel my subscription with all this frustration. -_-

0 twolpert 2 months ago in reply to 9548578

Open a support ticket. This sounds like it might be a hardware problem.

Note: For messages (not track points), you can check to see if they made it to the Garmin servers. Look at the Inbox tab for your account at explore.garmin.com. If the messages are there, then the problem is with the map/MapShare pages. If NOT, then the problem is someplace between the device and the Garmin servers. That would suggest a possible hardware problem.