I can't get my inreach mini 2 to activate

Hi there,

I am not having any luck getting my new Garmin InReach Mini 2 to activate. I created a new account and paid for the subscription. I have the device outside with a clear view of the sky. I double checked that I put in the correct IMEI and authorization code. I have the Explore app and the Garmin messenger app set up. I'm not sure what else to do at this point.

Thank you,

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Edited to remove personal information