How to sync presets or checkins from web to mini 2?

I have paired my m2 with Explore app (iOS) and it says synced, but no presets show up. The manual says Explore app doesn't sync presets but it also says inReach Sync app doesn't apply to Mini 2, so ...??

I've also looked at Messenger app and tried to pair but it keeps telling me it needs to update software and then it just stalls out.

Help! Going to Guam to help w/ typhoon rescue on Sat. and would love to have a working device!