Error message while trying to activate Garmin InReach Mini 2

I'm trying to activate my new Garmin InReach Mini and keep getting an error message on the second page that says "the user object contains invalid values." So frustrating and tech support is closed. Anyone experienced this and found a solution?

0 twolpert over 2 years ago

I have seen posts on this subject. Never seen a solution. You are going to have to open a support ticket.

0 Garmin-Leslie over 2 years ago

Lskolo1 I have sent you a private message for more information.

0 Garmin-Leslie over 2 years ago

We are currently aware of this issue. If anyone is experiencing it please feel free to message me or contact Product Support directly for assistance.

0 Lskolo1 over 2 years ago in reply to Garmin-Leslie

It seems to have resolved when I opened a private window and went through the activation process again. Fingers crossed it’s working now. Thank you for reaching out.

0 Pokerpilot over 2 years ago

I've been having same issue for 5 days, contacted support and still waiting for a resolution. Have tried activating on multiple browsers on multiple device with no luck. Purchased so I could be involved in search and rescue but haven't been able to due to activation issue.

0 twolpert over 2 years ago in reply to Pokerpilot

There have been issues with activation over the past few days. Supposedly they are resolved. You should probably try activation again before fighting with a support ticket.

The trick here is ALWAYS to attempt activation in an "incognito Window". Every browser has this feature, but each calls it something different. "Incognito" is the Chrome term. Safari and Firefox call it "private". Without getting into the gory details. using an incognito window avoids the use of ALL cookies that might be left over from other activities.

If you can't do it from an incognito window, then you will have to open a support ticket. Particularly if you tried and failed while activation was broken, somebody from Garmin might have to sort things out on the servers before you can successfully register.

0 george over 2 years ago in reply to twolpert

The registration issue is NOT resolved.

I tried it with a different eMail, different browsers, private/incognito etc. Wrote to the support, and they are still working on it. Pretty frustrating buying a 700$ device with one mayor selling point not working.