Lost a full charge after powered off for 3 days

1974248 over 3 years ago

My new inReach mini 2 lost a full 100% battery charge after being powered off for 3 days, during which I was driving a lot. (By "powered off" i mean held down the power button until the device told me it powered down, with a 100% charge). The device is fully up to date with its software updates, too.

Fortunately there was no emergency during this time where I'd have needed to use it, but this experience makes me really not trust the device.

Please advise. How should I attempt to fix this?

0 twolpert over 3 years ago

You can try a hard reset to see if the helps. This will wipe out all user data on the unit. It will also require you to repeat the outdoor portion of device activation. This is a big hammer, and it might not help.

If you decide to do that, use the menus if possible. Settings > System > Reset Device. Choose the appropriate option. I see that the M2 has an option which restores factory defaults without deleting user data. I have no idea how that works, or how thorough that reset is.

If you can't use the menus, you can do a reset with device buttons as described here:

https://support.garmin.com/en-US/?faq=QIpm6OKYTv41VE8vHn92o6

The article is for the M1, but it works for the M2 as well.

If you choose not to reset, or if the reset does not help, open a support ticket.

0 Garmin-Leslie over 3 years ago

1974248 Hello, I have sent you a private message to gather more information.

0 1974248 over 3 years ago

Thanks -- I went ahead and filed a support ticket.