problem trying to sync explore website with inreach messenger device

i was under the impression that changes i make on the explore.garmin.com website would be reflected on the messenger device and the messenger app on my phone but that isn't happening.

the instruction on the garmin support website tell me to log in and go to the "plans and devices" tab and select "sync and update. This does not appear on that page. I have the device name with its IMEI and a Subscription link but that's it. nothing to the right but blank space. i plugged my device into my windows 10 desktop but nothing changed. i tried a different browser

what am i doing wrong?

this also means that i cannot download the Inreach Sync Desktop App since I cannot get to any download page.

Top Replies

robert_b over 1 year ago in reply to Garmin-Leslie +1

thanks for your reply. i was hoping to sync the contacts and quick messages from the web interface to the device and actually it works but takes an hour or more. i was expecting it to happen in 10-15 minutes…

All Replies

0 Garmin-Leslie over 1 year ago

Hello robert_b There will not be a syncing option for the messenger. There is not much you can sync. What is it that you are trying to sync over?

+1 robert_b over 1 year ago in reply to Garmin-Leslie

thanks for your reply. i was hoping to sync the contacts and quick messages from the web interface to the device and actually it works but takes an hour or more. i was expecting it to happen in 10-15 minutes at the most. i think it's okay now.

0 twolpert over 1 year ago

The desktop sync app is irrelevant. It is only used for older iR devices, not for Messenger.

As far as I know, any syncing to the Messenger device is via the Messenger mobile app.

https://www8.garmin.com/manuals/webhelp/GUID-5919E4DF-BE2C-4897-AE03-3BF5B0AD3ACA/EN-US/GUID-7B1E7AC1-56E4-4CF8-A17A-27A33E019592.html

Note that this does not say anything about quick text. And, of course, it drags in other iR devices which are compatible with the app.

0 robert_b over 1 year ago in reply to twolpert

as i mentioned above, the web interface at inreach.garmin.com allowed me to edit contacts and quick messages. i assumed it wasn't working since it took so long but when i got back two hours later, my messenger device had updated. i could see the new contact i entered on the web and i could choose the new message i created on the web as well.. i made these changes on the web but i don't know if they got to the device via the phone app. i can test that next if anyone wants but it doesn't matter to me.

0 Garmin-Leslie over 1 year ago in reply to robert_b

Hellorobert_b The changes made on the website will be synced over to the device or app through the messenger app only. Please see Syncing inReach Data.

0 twolpert over 1 year ago in reply to robert_b

This should not take this long. Delay might have to do with Messenger app not running when the changes were made. Lack of cell coverage? Lack of WiFi (since the app prefers WiFi if available)?

Yes, the BT link between phone and device is low bandwidth. But this is low volume data. Not like a f/w update.

0 robert_b over 1 year ago in reply to Garmin-Leslie

thanks for that info. the website tells you to sync your device but it never tells you how nor does it mention that the sync is automatic. the website info is extremely incomplete and ambiguous.

0 robert_b over 1 year ago in reply to twolpert

twolpert in my case, the messenger app was running (and it has "run in background" turned on), it is nearby (on the same desk), i have full cell service and my home wifi is strong.

0 twolpert over 1 year ago in reply to robert_b

Open a support ticket.

0 Garmin-Leslie over 1 year ago in reply to robert_b

robert_b Are you saying it still hasn't synced the information over? Where are you expecting to see the data? What exactly is it that you have edited that isn't syncing over?