Cannot send or receive messages after latest firmware update

Issue 1: Seemingly after the latest firmware update '9.4' all my message history disappeared on the 67i and the 67i refuses to send or receive ANY messages or update inreach weather. I cannot send/receive or update the weather with the Messenger app, Explore app, or on the device itself.

Issue 2: Explore and Messenger apps randomly sign me out and then demand an internet connection to be able to use the app with the device. Out in the middle of nowhere , no cell service, no internet cannot use the device. TERRIBLE DESIGN!

Issue 3: ALL my waypoints are on occasion randomly deleted off the device when syncing with the Explore app.

As of now my 67i is completely bricked, I am not even sure if the SOS function works. It will send a test and get information on the subscription in the 'inreach utilities' menu, but that is it. nothing else works.

Posting my review from REI.com to try and bring light to some of the 67i's horrifically bad UI.

"I 'upgraded' from a GPSMap 60CSx, this 67i model feels like a downgrade in almost every way. Pros: Very fast acquisition of satellites. Much more accurate than the 60CSx. inReach communication technology. Larger screen. Better battery life. Maps can be downloaded and updated on the device itself, although it is very slow even with a fast internet connection. Has a built in flashlight which might be useful I guess. Cons: No way to disable unnecessary menu animations. No option to change the map orientation to track up below a certain distance, the GPSMap 60CSx had this option, why doesn't this one. The battery cannot be replaced, thus reducing this devices' potential lifetime. My 60CSx still works perfectly fine to this day, I've had it since 2007. No way the Lithium battery in the 67i is lasting 18 years without replacement. Cumbersome and horrendously optimized menu system: The 60CSx's menu system is more compact and easier to use, the 67i's menu system is bloated, laggy, and cumbersome. Scrolling on the 67i is completely broken. On the 60CSx if you hold the up or down arrow to scroll through the list of waypoints and release the key it will instantly stop on the last selected item. Now on the 67i however it's like it has momentum, depending on how long you hold the up or down arrow it will keep scrolling for a long time when the button is released. The device will become completely unresponsive to button presses. Viewing and editing waypoints on the 60CSx is quick and simple, literally one button press. I can edit the waypoint directly and have three options on the bottom of the screen: delete, show it on the map, or route to it. On the 67i it's much, much more difficult and excruciatingly slow: Select the waypoint, wait 3-5 seconds for it to open the waypoint on the map with a single 'GO' option on the bottom. Want to edit it? Press menu, select 'Review Point' wait another 5 seconds for that page to load, Select menu AGAIN, select 'Edit Waypoint' WAIT ANOTHER 3-5 seconds! Finally in the edit menu. The 67i does not feel and rugged as the 60CSx. I've dropped the 60CSx several times, had it fall out of of my pack and into a creek once. Still works just a few scratches. I'm afraid to drop the 67i, it just feels different, like a cell phone. I got a silicone case for it so when I inevitably do drop it it hopefully doesn't break. I only bought this because I always carry a dedicated GPS and wanted the SOS/Satellite functionality since I often hike alone. Do yourself a favor and get the inReach mini instead of this. I do NOT recommend the 67i it is NOT worth $600 for the buggy/broken software on this thing and such a bad user experience. STAY AWAY!"

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  • Hello  

    I can understand the concern, if you are having trouble with sending messages. You mention the device is bricked. Does this mean it is not powering? Or are you specifically referring to not being able to send messages? There are some recommended troubleshooting steps we would recommend initially for this: 

    inReach Messages Not Received by Contacts

    inReach Messages Not Received by a Phone Number (SMS Text Message)

    inReach Messages Not Received by an Email Address

    We are sorry you were logged out of Explore app while your phone did not have a mobile data connection. To help us investigate this issue, I would love to collect some additional details regarding this concern. For this, I will reach out to you via email,

    I would also like to get some additional details from you regarding the waypoints deleting, as I am not seeing any other reports of this. 

    **

  • Bricked as in not being able to send messages. As in the 67i will not even try to send anything, no curved up arrow icon in the top of the screen. All my message history is missing. I cannot send a check in. I click send message and nothing happens. The screen doesn't change, the enter button does nothing. The same for checking the weather I select update forecast and get forecast, nothing happens. The only things that work are the Mapshare tracking, mail check, and test device in the InReach Utilities menu. I assume SOS works but I have no way to test that obviously. Does the 67i store error logs anywhere?

    To add to the list of issues, the 67i now takes 2-3 minutes to startup, it stays stuck on loading maps for that amount of time. I've deleted the Topoactive NA maps and redownloaded it, no change.

    Another issue happens after adding a fifth WiFi network. Scrolling down to select the WiFi network lowest on the screen causes the 67i to crash/power off.

  • I had the same issue today, with my 67I, Garmin had me do a factory reset. 
    https://support.garmin.com/en-US/?faq=8nsIM0z6e57Y7GmsdDbPX6

    once everything came back up and I connected my phone and actived inreach again(it did it by itself) everything worked as designed. All of my issues were corrected. 

  • What I ended up doing was downgrading the firmware to 9.38 with instructions from a site called GPSrChive. Garmin support was no help and claimed there was no way to downgrade the firmware and on top of that wanted to charge me $180 to replace the GPS. After downgrading the GPS it worked as intended temporarily. Shortly after I connected it to explore/messenger it eventually forced an update to the latest broken 9.4x version which caused the same issue as described above. Is there any way to use it with the Garmin apps and block updates? Thanks.