Inreach not working correctly on new 67i

I purchased a new 67i and opted for the premium Inreach subscription mainly due to the 2 minute tracking available with this plan.

I have my phone connected to the Explore, Connect and Messages app and Explore/Messages shows a working premium account for Inreach.

The problem I have is that on my device the inreach account is described as ‘Unknown Plan’ and shows I am -4 on my allowance for text messages and my device does not have an option for 2 minute tracking that the plan offers.

I have tried everything I can think of to rectify this, have checked the accounts linked with the device and apps… everything is as it should be… can anyone help me as I’m having no luck getting a response from support at this time.

Cheers all.

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0 Snow_Leopard 13 days ago

What does it say on the Garmin Explore website? That’s the main kind of the main spot to check, anywhere else can be questionable. I don’t believe my 67i has ever shown the correct message count, and having mentioned it to Garmin support months ago, they don’t really care, as it’s still incorrect. I would only go by what the Explore website says.

0 andersaurus 12 days ago in reply to Snow_Leopard

The Explore website is showing the correct plan is in place. I wouldn’t be too bothered about it if it wasn’t for not having access to the two minute tracking.

0 Dave 12 days ago in reply to andersaurus

Might have to call support. I have verified the 30 minute tracking is working with my unit, I am subscribed to the standard plan. I could set to track every ten minutes on this plan.

0 Snow_Leopard 12 days ago in reply to Dave

Have you synced your device since choosing your plan? Perhaps it’s an issue with the new plans, they are fairly new. I’d just call Garmin support if you can’t resolve it. You should be able to get 10 minute tracking on any plan, unless that was changed with the new plans. I’m on an old safety plan, that’s quite cheap and I get the basic 10 minute interval. Be careful when syncing, sync through the explore website or explore app, log out of messenger. Messenger is known for being a mess!

+1 Garmin-Chris 10 days ago in reply to Snow_Leopard

If you have the Personal Premium plan and the 2-minute tracking interval is not available as an option on your GPSMAP 67i, you can add it by either syncing the handheld with your account or by checking for plan updates from the menus on the handheld. Instructions are here: Two Minute Tracking Interval Missing on inReach Handheld