66i not updating

I have tried multiple times to run the update on my 66i. At first the "checking for updates" was spinning and never stopped. So I removed the 66i from Connect and re-connected it. I was able to get past the step to the point where it says it's "downloading update". However, the download won't move past 16% and then locked up. I restarted it multiple times but now it won't go past 6%, and shows that the transfer rate is at 0Mbps.

Anyone have any idea how to circumvent this?? Frustrated.