read only unusable contacts

I am new to 66i , but operating number of them on a professional account

I have installed 66i on our old Delorme enterprise account. In a group where users can see each other.

This of course did create contacts 'seen' as they were in same group.

Now the units were completely reseted, deactivated and removed from the Delorme enterprise account and transferred to our new professional account.

All smartphone apps were deinstalled.

Now on the new professional account, the units have also different name, different login, different inreach profile.

The apps on the phones were fresh installed, all connected and synced.

Surprise: old contacts from the previous setup are still here. They can not be used, they do not exit any more. They can not be deleted or edited on the 66i nor on the phone in explore app.

They do not exist on the webportal.

How to remove such contacts? Where do they hide?

0 twolpert over 3 years ago

Open a support ticket. Chances are that they somehow survived the device resets. Since you can't remove them from the device or app, you're going to need help from support to clean up the mess.

0 skyeye over 3 years ago in reply to twolpert

this seems to be somehow connected with the phone. Even all apps deinstalled and later installed again, all came up.

Then I had to get other phone.

Installed apps, sync, and those contacts are gone (for the moment), however at least one other read only contact appeared.

It looks like after very reset of the 66i,one has to buy new phone ;-)

If I think that I will have to manage 150 66i soon, special feeling

BTW: ist it possible to sync for maintenace porposes more then one 66i with one phone?

0 twolpert over 3 years ago in reply to skyeye

iOS or Android? When you remove an iOS app, the data goes with it. I am not sure that's true for Android (Apple household, here).

AFAIK, it's not possible to pair a single phone with more than one iR device. You can physically (from a BT standpoint), pair more than one device with a given phone. However, the Explore app has its own pairing logic (which, depending on the particular version of the app) might ALSO drag Garmin Connect Mobile into the "pairing" process. Bottom line - I think Explore can only access one device at a time, regardless of what is physically paired with the phone.

'nother question for the support folks.

0 skyeye over 3 years ago in reply to twolpert

where exactly do I open a ticket?

I was using delorme account so far, contacting garmin per mail sometimes

0 twolpert over 3 years ago in reply to skyeye

They make this really difficult to find. For the 66i, go here and use one of the buttons (call, chat, sometimes email) at the bottom of the screen.

https://support.garmin.com/en-US/?contactOverride=true&productID=623975&tab=topics

This is for the 66i (and, I suspect, for all outdoor devices). It might or might not get you where you need to be for an enterprise account.

0 skyeye over 3 years ago in reply to twolpert

ok, many thanks. This seems to be complex. To maintain 150 66i, I will need 150 phones. Let see what my boss will say to this ....;-)

0 twolpert over 3 years ago in reply to skyeye

I may have misunderstood the question. You can do more than one with a single phone. But only one at a time.

0 skyeye over 3 years ago in reply to twolpert

hmm, so how to use one phone for more 66i?

Dlelete the 66i acc in the explore

delete the 66i and the there connected account from the GCM

reinstall the apps

connect GCM to te next 66i

(enter what account there if asked?)

connect explore to the 66i account