Sync error with Garmin Express

I received my Z82 and connected it to Garmin Express and paired it with my phone.  With Garmin Express I was able to update the firmware and the course maps, but when I hit the sync button it starts the process then gives me a red bar stating that the sync failed.  I deleted Garmin Express from my laptop and reinstalled it (per Garmin's suggestion in another thread).  It didn't fix the problem.

Any other ideas?