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<[not really]SOLVED> Average/Max Run Cadence reports 0 spm

Chris

- Not a Golf related issue -

For the last 2 runs, the Average/Max Run Cadence shows 0 and the average stride length has disapeared .
Any chance we can get the stat back in the S70 (Activities/Running/[select Activity]/Stats/Running Dynamics)?

Thanks

  • 0 in reply to Chris

    After contacting Garmin Support, I followed below intruction and the issue was solved.

    Beware though that it reset the watch to standard setting and I had to reconfigure the following functionalities:
    - watch face
    - glance
    - morning report content
    - time (12/24)
    - reupload music in the watch
    - pair headphone
    - configure music control to "My Music"
    - pair with phone

    I haven't play a round yet but CT1 setting seems to be correct

    -----------------------------------------------------------------------------------

    This issue may be caused by a temporary system glitch or a data loading error following the software update. To restore your cadence tracking to a normal state, please try the following troubleshooting steps in order.

    [Troubleshooting Steps]

    1. Sync and Update via Computer (Garmin Express) Please connect your device to a computer and sync it using the "Garmin Express" software to ensure all system files are properly applied.

    2. Factory Reset the Device If the cadence still shows 0 after syncing, please perform a factory reset to clear any corrupted cache or system errors inside the device.

    • Reset Steps: Press the [Middle Right Key] ⇒ [Settings] ⇒ [System] ⇒ [Reset] ⇒ [Delete Data and Reset Settings]

    3. Re-pair with Your Smartphone Once the reset is complete, clear the old connection from your phone and pair the device with your smartphone again.

  • +1 in reply to Chris

    Unfortunately, the same bug happened during the second run (Cadence = 0}

    After the run, I did stop and restart the watch for a quick test run: cadence was reported properly.

    So I guess I have to stop and restart the watch before every run.


    And by the way, this is the response from Garmin after I sent the diagnostic:

    "Thank you for sending us the diagnostic report.

    We have investigated the data in our environment and successfully reproduced the identical issue. We can confirm that this is highly likely a software-related problem.

    Our development team is currently working on a fix. Please wait for a future software update to resolve this issue.

    We sincerely apologize for the inconvenience and appreciate your patience."

     

  • 0 in reply to Chris

    Hi Chris,

    You are not alone. I have the same problem with my S70 since mid june. I hope this problem will be resolved soon.

    Thanks for the update.