20.21 update - Virtual Caddie not working

GA29 29 days ago

Virtual Caddie is not working after updating for me

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Garmin-Cody 29 days ago +1 verified

Update as of March 10th, 2025:

Please open the Garmin Golf app on your smartphone. Then tap the Profile tab > Go to "My Bag" make an edit to your club type by changing the name of a club or something else…
Garmin-Cody 27 days ago in reply to JayBitting +1

Sent you a direct message requesting some additional info. Please keep an eye out for the message icon in the upper right of the forums site.

- Thank you

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+1 Garmin-Cody 29 days ago

Update as of March 10th, 2025:

Please open the Garmin Golf app on your smartphone. Then tap the Profile tab > Go to "My Bag" make an edit to your club type by changing the name of a club or something else subtle > Go back one screen and select "My Devices" > Then select the circular arrows sync icon next to the Approach S70 showing on the next list to sync your watch.

Allow a full sync in the Garmin Golf app and then test to see if the concern continues. For those continuing to have the concern after syncing in the Garmin Golf app, please communicate in response to my direct message or here in the thread.

- Thank you

0 JayBitting 28 days ago

Same here

0 Nathan 27 days ago

Same here

0 7656292 27 days ago

Same here

0 Marji 27 days ago in reply to Garmin-Cody

Happy to provide whatever info you need as not working for me either. Red exclamation point where the cub suggestion would be. Thought it may be due to data on each club is missing so it cant make a suggestion, but the app still holds all of the averages. Also watch club selection (after shot hot) isn't the same as the active list on the app. Looks like the data held in the app hasn't / isn't being synced across after the software update.

0 Chris 27 days ago in reply to Marji

Seems consistent with the issue I had trying to assign CT1 with clubs when I just updated to v20....Could only see the "standard" selection of club, not my usual clubs listed in "My Bag".
Then several hours later, out of nowhere, I could reassign CT1 with my clubs selection from "My Bag".
It's possible that the historic of club data was not synch properly. And if so, we will have to wait for 5 games to get the Virtual Caddie advice.
Garmin update have a bad reputation for being buggy unfiortunately.

0 Garmin-Cody 27 days ago in reply to JayBitting

Sent you a direct message requesting some additional info. Please keep an eye out for the message icon in the upper right of the forums site.

- Thank you

0 JayBitting 25 days ago in reply to Garmin-Cody

This fix worked for me today. Everything back to normal.

0 3357934 24 days ago in reply to Garmin-Cody

Mines not working either how do I fix

0 Garmin-Cody 22 days ago in reply to 3357934

March 13, 2024:

Software update version 20.24 was released to also help correct the concern with the club list that occurred after 20.21 resulting in virtual caddie displaying the exclamation mark when attempting to use the feature at the course.

Ensure you have made a slight edit to the club list and save the change to "My Bag" in the Garmin Golf app. Then ensure you have synced your watch to the Garmin Golf app after the change was made.

Please note that testing virtual caddie at home does not work, as you must be located at the actual course you are selecting on the watch in order for the feature to display club recommendations.

The change log for software update 20.24 can be referenced through the link here: Approach S70 System Software 20.24