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Sleep not detected after software update to 15.76

8368817
11 months ago

Updated my Approach S70 to 15.76 yesterday, and I notice that there is no sleep data recorded when I check the morning report and sleep score this morning. 

Had been working fine all this while.

Did I miss something or is this a bug?

Thank you!

  • 0 10 months ago

    i have the same issue to. Did you find any solutions online?

  • 0 10 months ago

    It is working on the 2nd day onwards till now. So it is all good now. Time to go to sleep. Yipee

  • +1 10 months ago

    If no sleep or other tracking information is transferring from your device to Garmin Connect, be sure to check the info referenced on the Garmin Support page linked below: 

    On the Approach S70, ensure that that heart rate is enabled, make sure sleep/wake time schedule is setup, along with the User Profile on the device. 

    The Approach S70 only syncs and transfers data from the watch to your account when synced through the Garmin Golf app on a smartphone...and will not sync through the Garmin Connect mobile app if that is the only app opened. If you notice info is missing, open the Garmin Golf app > Go to the main menu list to select Garmin Devices and tap the circular arrows next to the device name so it spins to visually confirm the sync. 

  • 0 6 months ago

    I have the same issue with my approach s70 42mm. The watch does not record my sleep data since 2 days. It’s not a problem of transferring the data to the app on my phone, The watch doesn’t detect that I wear it while sleeping therefore no data is gathered.

  • +1 6 months ago in reply to 8828414

    Make sure that your watch is entering sleep mode for the sleep schedule you have set on the watch. 

    Check the info outlined on the Garmin Support page linked here: My Watch Exits Sleep Mode When I Get Up in the Middle of the Night is not a potential concern. 

    Always open the Garmin Golf app to sync your watch and then check the activity tracking data through the Garmin Connect mobile app since the watch will only sync and transfer info through the sync to the Garmin Golf app. 

    If you continue to have concerns, please contact Garmin Support so they can get more info, discuss actively while viewing your account sync and a solution can also be determined from there as well. 

  • 0 5 months ago in reply to Garmin-Cody

    I was in sleep mode for sure. This problem seems to have solved by itself, no issue since then.

    Recently, I have more problems with my watch: it freezes completely when recording an activity. So I have to do a reset and then a synchronization with the Garmin application and I can see that the activity has been recorded. This is true for a kayaking activity for example.

    But when I play golf, the problem is more serious. It always happens on the 18th hole when saving the game in the watch. When I reset the watch and synchronize with the Golf application, I do not see the score of the 18th hole in my scorecard, so it is incomplete. In addition, I also lose all the details of each hole (shots, distance, club used as well as the statistics related to it). All this data seems to be lost.

    So I would like to know what I should do, it has happened several times, so much so that I can no longer trust my watch. I had an approach 60 before and it was always reliable. I love the approach 70 model because it is much more complete, but it is not reliable.

    Is this a problem of saturated memory or software? Will there be an update soon? Am I the only one with this problem? I bought it this winter, registered on January 22, 2024 on the Garmin website, so it is still under warranty.

    I would like to know what to do to fix this problem or have a new watch.

    Thank you,

  • 0 5 months ago in reply to 8828414

    Based on your description it would best to contact Garmin Support to discuss the issue further in real time with a Golf Specialist, as they can gather more info regarding the issues you mentioned above...that way in real time our team can gather some additional info one issue at a time, and get clarification on what reset steps were performed...if live scoring is being used, and potentially some attachments showing the issue that you are seeing.