Sensors keep turning off

Since I bought the watch about 2 months ago, I’d estimate that at least once a week, the wrist sensors stop working, and when I look at the settings on the watch, there’s nothing to indicate why (HR sensor “on” and activity tracking “on”)

similarly, and just as regularly, the step count goes haywire and say I manage 30-60k steps in about 10 mins, often overnight, but not exclusively

does this sound like a hardware issue with the specific watch I have or is there something else I’m missing. The issues don’t appear to be linked to charging

  • On the watch, there is a setting accessible by tapping the middle button from the time screen > Select Settings > Then scroll down to the Activity Tracking section and confirm the switch is set to green. 

    You can also confirm if heart rate is enable by selecting the Sensors & Accessories menu > tap Wrist Heart Rate and confirm that is set to on.