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Touch Screen not working on Approach S62

5630172
1 month ago

My first S62 was replaced under Warranty as the watch was really struggling to receive satellite / GPS, Garmin were very helpful and replaced with a second hand unit

The touch screen on the replacement was always dodgy and worked 50/50, but useable.

After 12 months, the touchscreen failed completely and Garmin, having looked into the replacement, wouldn't replace it.

The factory reset can't be completed as it relies on touch screen !

I have been offered a reduced price replacement but my question is, has anyone else spent £500 on a watch that needs to be thrown away after 3 years -  seems unreasonable and unfair

  • +1 14 days ago

    I am sorry to see the experience you outlined regarding your Approach S62. Devices have a specific warranty period and concerns are reviewed by Garmin on a case-by-case basis per the details discussed with the user. 

    Those experiencing concerns similar to the details on this post should contact Garmin Support to have their specific issue reviewed by a golf specialist for solutions to be determined once more information has been gathered. 

    Those with questions or any disagreements with a solution offered from Garmin are encouraged to mention them with the specialist or follow up again after any a solution was offered to help work towards a resolution...as Garmin strives to offer fair options in supporting products.