Stuck on "still playing"..

When I finish a golf round, I hit "end" and "save" and it sends the scorecard to my phone. I check in the app, and yes, it sync'd and the card is there and I have a green check mark showing my S62 is connected.

In a few minutes, I get a notification (that won't go away) that says: "Still playing at etc.". In the app, the bottom of the screen now has three options, Resume, Save and Discard. The top two just hang and never do anything (despite waiting for a good 30 minutes). The only one that works is Discard and that removes my already sync'd score card?

I'm on a Samsung S21+ with all software, phone, app and watch OS up-to-date. I tried resetting the watch and re-connecting to the app.

Any thoughts?

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0 bagadonitz over 2 years ago

I have the same watch, same issue. Just started happening this year (my third year with the watch).

0 Gatorbait68 over 1 year ago

I have the same issue as well. I have a Garmin Fenix 7 watch and an Android phone.

0 Ken G. over 1 year ago

Same exact issue. S62. Samsung Galaxy Note 20 Ultra. I have a case with Garmin. You should all call Garmin so they know we all have the same issue happening. That way it's not going to be 'It must be something on your end' kind of response. Unless there is a common issue with all of our setups...

0 Ken G. over 1 year ago in reply to Ken G.

OK, according to Garmin just now, they are working on an update for the Garmin Golf app. There is an issue with Android phones that will be resolved...

0 bagadonitz over 1 year ago in reply to Ken G.

Yeah it must be a regression from previous releases because this is new. Android here as well (One Plus 7 Pro).

I have found that just going into the round and just saving it (without changing and then unchanging) resolves it as well on my end.

0 Ken G. over 1 year ago in reply to bagadonitz

Can you give more specifics on how you do that? I'm not understanding the 'without changing and then unchanging' part of your process.

Thanks

0 bagadonitz over 1 year ago in reply to Ken G.

The round shows up in the score card list. If I click Edit, then Done Editing, then Save it closes it off and it clears from the home screen. I didn't have to actively change any data as previously suggested.

It is worth noting I just finished a round and I closed out on its own without this action as it did the last 2 years with the same watch and phone. App is 2.12.5 and watch is 4.30. Garmin connect is 4.67 and did update a few days ago.

+Garmin-Cody

0 Gatorbait68 over 1 year ago in reply to bagadonitz

That worked for me. Thanks!

0 MikePenda over 1 year ago

Yep....works for me too. Many thanks....at least we have a work around

0 Ken G. over 1 year ago in reply to bagadonitz

Thanks, I'll have to try that routine after my next round.

I called support right after seeing the Save Resume Discard screen after my last round. I had previously Discarded a round and wasn't going to make that mistake again. They then created a .fit file of my round, told me I'd be able to get the round restored if there was a problem, and then had me Discard THAT round. Needless to say, the round is not able to be restored.

I'm hoping the software update will let me at least pull in that 2nd Discarded round. In the meantime I'll be using your workaround. Thanks again.