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Smart notifications not working on the S62...again. (Future buyers beware!)

LongGoneDawg
over 4 years ago

So, again all notifications (text, calls, email, other phone notifications) will work after all these garmin-employee suggested restarts/resyncs/re-whatever, but only for short while. Where's the big fix? This watch cost $500 dollars...it's borderline thievery by this company. 

Why does it work for short while after the unistalling and reinstalling?

Why is the employee response always the same?

Why doesn't garmin fix the main problem?

I want to like the watch but...thinking of switching to a different brand.

  • 0 over 4 years ago

    I experienced the same problem and i've only had my watch since Monday, 5/11.  Once I was able to figure out how to turn on and manage smart notifications, it worked for a day.  Now I'm not getting any notifications.  

  • 0 over 4 years ago in reply to TimPipes

    If you look back in this forum you'll see it's been an issue for months...wish I would've seen this before I bought. I'll will be leaving negative reviews of the watch throughout the web unless problem is fixed. Buyer beware for sure. 

  • 0 over 4 years ago

    Like it’s been said , check the forum posts about these notifications issues and you’ll see it’s been an ongoing issue since the S62 launch ( if only I had known prior to purchase Grrrrrrr )   
    Despite all the help from support and users on these forums , they seem to be just a temporary fix 

    Question being why aren’t Garmin themselves fixing this issue once and for all ?? Anyone got a UK telephone number where we can all make a complaint / rant / compensation call etc 

  • 0 over 4 years ago in reply to 5403485

    They're probably concentrating on making their 1000th running/trail device. 

  • +1 over 4 years ago in reply to LongGoneDawg

    I understand the frustration, and I respect the need to vent. However, this issue is not something we are taking lightly, regardless of the amount of time it is taking for a fix to be released. Our engineering team is working hard to determine a reason (many variables involved when it comes to hardware and apps) and fix. This is high on their priority list. We want to keep adding customers to the list as they come in so they will be notified of the fix when it is out. Again, I am sorry for the frustration and I appreciate all feedback. Due to there being multiple threads I am locking this post. 

    If you are having this issue and would like to be added to the tracking case so that you will receive an email once the issue is resolved, please hover over my name and send me a private message. 

    If you would like to speak to someone directly, don't hesitate to contact Golf Product Support. They are more than happy to speak with you.