Approach S62: Call notifications are not working.

Good day

Call notifications are not working on my Approach S62. All other notifications work correctly. Device: Samsung Galaxy Note 10. Please assist with resolving this problem.

Top Replies

Garmin-Rob over 4 years ago +1 verified

I am sorry you are having this issue. I am sending you a private message to gather additional details. Thanks!
Garmin-Rob over 3 years ago in reply to jhgith +1 verified

jhgith

I am sending you a private message to gather additional details.
Garmin-Rob over 3 years ago in reply to 5403485 +1 verified

I definitely apologize that a solution is not available yet, however as mentioned in my previous posts, the engineering team has advised me to continue to gather customer details as they come so that I…

All Replies

+1 Garmin-Rob over 4 years ago

I am sorry you are having this issue. I am sending you a private message to gather additional details. Thanks!

0 3353004 over 4 years ago

I am also having this problem with Samsung Galaxy Note 20 Ultra 5G. Seems that the updates recently finally fixed the notifications for text messages and apps but now I am not getting phone calls to show.

0 Garmin-Rob over 4 years ago in reply to 3353004

3353004

I am sorry you are also having this issue. I am sending you a private message.

0 jhgith over 3 years ago in reply to Garmin-Rob

I've got the same problem with a Note 10 plus

+1 Garmin-Rob over 3 years ago in reply to jhgith

jhgith

I am sending you a private message to gather additional details.

0 5403485 over 3 years ago

This has been an issue for a long while now , yet still no fix from Garmin.

with all due respect Garmin-Rob , we all get the same “ I’ll send you a pm to gather more info “ ..I sent all the requested info .yet nothing gets resolved !!

For a £500 watch this is abysmal service from Garmin , it’s getting to the point we should all ask for a refund ££ as this watch is ‘ not fit for purpose ‘ !! Could of purchased a much cheaper golf watch and separate smart watch and saved money , with both working as they should !!

+1 Garmin-Rob over 3 years ago in reply to 5403485

I definitely apologize that a solution is not available yet, however as mentioned in my previous posts, the engineering team has advised me to continue to gather customer details as they come so that I can add them to the open ticket.

This allows our Outdoor Helpdesk team to reach out to those customers, you included once a fix is available.

I am right there with you in regards to it being frustrating. Especially with not being able to tell you a time frame for the fix. I do know that the engineering team is taking this issue seriously and it is being worked on.

0 5403485 over 3 years ago in reply to Garmin-Rob

Garmin-Rob . Appreciate you are the ‘middle man ‘ as such on here but the flack isn’t directed at you personally . It’s just so frustrating that the software team have taken so long with this and still no resolution to a fix . Is it just a problem with owners of the S62 watch , or others with a different watch using the Golf App / Connect app etc ? Maybe this would narrow it down ?!!

+1 Garmin-Rob over 3 years ago in reply to 5403485

The issue isn't just with the Approach S62, other models such as the Approach S40 are experiencing similar issues. And again, this issue is specifically between these watches and phones using the Android OS. So this is likely a breakdown between the app and how it is working with the OS on those phones which is resulting in intermittent notifications on the watch. Force closing the Golf app appears to re-establish this connection temporarily before it breaks down again. I am hopeful we are closing in on a fix soon.

0 5403485 over 3 years ago in reply to Garmin-Rob

Thanks for that update Rob ...in a way it’s good to know other devices are having same issue , ( but unfortunate for them too ,) as this hopefully will get this problem fixed - ie the more complaints etc