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Software update for Garmin S62 Asia

Former Member over 4 years ago

Hi,

I bought the S62 Garmin watch yesterday.

I have a problem with the backlight not coming on when I raise my hand to view the time. The gesture feature is Always ON, and I have the latest software version which is 2.30. This seems to be the latest version for my region which is India.

The backlight turns on sporadically when I raise my hand and turn my wrist. Frankly very disappointed with this.

Does anyone have a solution for this?

Sanjay

Top Replies

Garmin - Chris over 4 years ago in reply to Former Member +2 verified

My last response to you was in response to you saying we should at least release the English update. We already did 2 months ago.

I am sorry we have yet to release the SE Asia updates.
Garmin - Chris over 4 years ago +1 verified

A software update that has yet to be released will be needed to resolve the gesture feature issue. The update was recently released to all other regions but there are unique properties to every SE Asia…
Garmin - Chris over 4 years ago in reply to Former Member +1 verified

Former Member

Please reach out to our Australia Golf Product Support to address your gesture issue through our Australia Support Center.

All Replies

+1 Garmin - Chris over 4 years ago

A software update that has yet to be released will be needed to resolve the gesture feature issue. The update was recently released to all other regions but there are unique properties to every SE Asia region product that results in a release period that comes later. I am sorry, I do not have an estimated time of release.

0 4004625 over 4 years ago in reply to Garmin - Chris

Am having the same problem in Malaysia as well. Anyway to speed up the update?

0 Garmin - Chris over 4 years ago in reply to 4004625

The golf engineers move as quickly as they can to update each SE Asia country. Since most every SE Asia country has their own unique language, each Approach S62 must be updated to reflect the language of the country it originated from at purchase. IE: Chinese, Thai, Vietnamese, Filipino in the Philippines, and Japanese are just some examples.

0 Former Member over 4 years ago in reply to Garmin - Chris

Hi,

It will be nice if Garmin can push the update for the English language atleast. That should work in many cases here

0 Garmin - Chris over 4 years ago in reply to Former Member

Former Member

The last Approach S62 update that resolved the gesture feature issue was already released.

0 Former Member over 4 years ago in reply to Garmin - Chris

Hi,

The software version available in my region (India Asia) is 2.30. This does not address the gesture bug, and the issue with the swing tempo. I think it’s a problem with the accelerometer.

Please help me to resolve the above issue

+1 Garmin - Chris over 4 years ago in reply to Former Member

My last response to you was in response to you saying we should at least release the English update. We already did 2 months ago.

I am sorry we have yet to release the SE Asia updates.

0 Former Member over 4 years ago in reply to Garmin - Chris

Chris are you in customer support for Garmin? Your responses that I’ve read are not what Id expect from someone in customer support. It’s not great marketing for Garmin. I purchased a Garmin S62 on Dec 22 in Australia. The backlight gesture function does not work. Could you please advise when Garmin will be rectifying this. Please don’t suggest it’s how we turn our wrists.

+1 Garmin - Chris over 4 years ago in reply to Former Member

Former Member

Please reach out to our Australia Golf Product Support to address your gesture issue through our Australia Support Center.