No GPS

I have tried all the updates and workarounds suggested here. My Garmin Approach S62 was bought on 17.6.20 for Amarican Golf and it has stopped picking up and GPS signal. I have left is searching for satellites for an hour with still no joy. I have updated the software to 2.80 and followed al the instruction but still no joy. Is this an ongoing issue with the S62. I had an S60 for 18. months which worked beautifully but very disappointed with the new watch. Any advice would be much appreciated

Top Replies

kottley over 4 years ago in reply to Garmin - Chris +1

Update worked. S62 worked well on the course.
Garmin - Chris over 4 years ago +1 verified

Please make sure you are directly plugging your new Approach S62 into your computer and fully updating the device software and the 41,000+ golf courses installed. We are not seeing any pattern of GPS issues…
Garmin - Chris over 4 years ago in reply to Graham A +1 verified

Graham A

When there is a long satellite acquisition time, try these steps to resolve:

1) Use Garmin Express and fully update and sync your Approach S62. There is a satellite related file in your watch that…

All Replies

0 kottley over 4 years ago

Day 1 with S62, GPS, not working. Looks like I need to update SW?

0 Garmin - Chris over 4 years ago in reply to kottley

kottley Yes. Please update your software. If you have the first release software, it is likely the issue. Once your software is fully updated, if you experience further GPS issues, the concern would then become the GPS antenna in your new watch being a possible culprit. I hope you are good to go after updating your software.

0 kottley over 4 years ago in reply to Garmin - Chris

Update worked. S62 worked well on the course.

+1 Garmin - Chris over 4 years ago

Please make sure you are directly plugging your new Approach S62 into your computer and fully updating the device software and the 41,000+ golf courses installed. We are not seeing any pattern of GPS issues with the Approach S62 watch for customers that are fully updating their watch successfully.

- How Do I Install Garmin Express?

0 javicoga over 4 years ago in reply to Garmin - Chris

I updated the s62, but the gps does not work

0 Garmin - Chris over 4 years ago in reply to javicoga

javicoga

I am sorry you are having a potential hardware issue. I am sending you a Private Message to work with you directly in an effort to see if we can get your Approach S62 working. If the issue cannot be resolved, it would be returned to the store if just purchased or warranty exchanged through your regional Garmin Golf Product Support team.

0 Graham A over 4 years ago in reply to Garmin - Chris

My S62 GPS connection time has become very slow. On my last 3 activities it took nearly an hour to connect so did not record a lot of information. My software is up to date. What can I do?

Please help this is not a cheap watch and currently is next to useless.

+1 Garmin - Chris over 4 years ago in reply to Graham A

Graham A

When there is a long satellite acquisition time, try these steps to resolve:

1) Use Garmin Express and fully update and sync your Approach S62. There is a satellite related file in your watch that Garmin Express always updates.

After the update, step outside and test again from at home. Your watch should still pull up your nearest courses and in the normal period of time. If the issue continues, proceed with step #2.

2) Soft reset - hold down your middle right power button until your watch shuts off, then let go of the button. (Test your watch again acquiring nearby courses. If no luck, proceed to step #3.)

3) Factory Restore - Restore Defaults on your watch

I hope you are fully functioning properly again. If you still have GPS issues, please reach out to our Golf Product Support team in your region.

0 Graham A over 4 years ago in reply to Garmin - Chris

Many thanks something appears to have worked although I could not download Garmin Express to my laptop for some reason. I think the watch updated itself via wifi through the Connect app but I am not sure?

0 Garmin - Chris over 4 years ago in reply to Graham A

Graham A

The Connect Mobile APP will send your watch software updates through Bluetooth. I hope you can get Garmin Express on your laptop or another computer. It will update your worldwide courses for you. (As well as update your watch software when not up to date.)