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Approach S62 not alerting on phone calls or texts

Former Member
Former Member

I get no alerts (vibration or display) for calls or texts on the S62 using it with my Galaxy S8 phone.  The notifications widget will show texts I receive and I can reply successfully to them but I get no such notification of calls.  The watch has alerted (vibrated) for other things so I know it can alert. 

I called Garmin support and worked with a tech for about an hour trying different settings on the watch, phone and apps to no avail.  He recommended I return the watch for a replacement which I did.  I just got the replacement today.  Its doing exactly the same thing. 

Is anyone else experiencing this behavior?  If its a software compatibility issue I sure hope it can get resolved because I really like this watch.