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Connected but data not syncing. Troubleshooting steps didn't fix.

Riggers07
over 3 years ago

S60 connected to phone but not syncing. Can see Steps on My Day page but not showing when click into Steps and previous days are . Sync from home page gives green circle OK. Syncing from within Devices > Settings says device busy and sync request timed out.

All troubleshooting steps including removing device and re-installing have been completed but issue persists.

Any ideas what else to try?

  • +1 over 3 years ago

    My gut instinct goes 1 of 2 possible directions for the cause of your issue and it could be both.

    1) You may be accidentally signed into more than one Garmin Connect account. This can happen when you use one email you use in either the Connect Mobile or Golf APP and then another email with Garmin Express when you update your courses. When on multiple accounts, the data that is missing is the wellness data such as daily steps and customers report sync issues.

    - Review this support center article. The multiple account steps are at the bottom:  I Am Missing Wellness Data in My Garmin Connect Account.

    2) It could be a device issue. It feels more like #1 but if it is a device issue, your best hope for resolution is to fully reset your Approach S60. Use the factory reset steps in this article: Approach S60 Master Reset.

    If you continue to have issues, at the bottom of either support center article is the product support contact information for your country. Please reach out to your Golf Product Support. We will be happy to assist further.

  • 0 over 3 years ago in reply to Garmin - Chris

    Many thanks for your response Chris.

    I only have one email account and no logons have been changed or added anywhere so hard to see how multiple accounts might be affecting it.

    Option 2 appears to have solved the issue though by doing the factory reset.

    Thanks again.