Watch No Longer Connects to Computer

JordanM over 4 years ago

Hi there,

Just recently, my S60 no longer connects to my computer. I have tried the following simple troubleshooting actions:

1. Reset Watch

2, Restart computer

3. Used different USB port

4. Tried plugging into a different computer

5. Restored Defaults on Watch

6. Toggled USB Mode setting on Watch

7. Reinstalled Garmin USB drivers

For whatever reason, computers will no longer recognize the watch when plugged in. It was working not 1 week past.

The watch still charges when plugged into the computer, but it will not make the USB sound, and I can't see it under "This PC" (using Windows 10).

Any solutions?

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0 scott over 4 years ago

Hi,

I have had this problem now on two S60 watches. Got the first one replaced on warranty, but now the second one is doing the same thing (exactly as you describe). Tried everything I can think of as well. Worried it was a local issue with windows but also shows same problem on other computer. sometimes when I jiggle the connection it connects, but its not consistent and right now just no sign of PC recognising its connected in garmin express or windows explorer

+1 Garmin - Chris over 4 years ago

Your watch is not going into a mass storage mode properly despite being plugged into the computers you have tried. Be sure to clean the rear connection points on your watch first. If the issue continues, it might resolve with a full reset.

Please try the following:

- Performing a Factory Reset

If you continue to have an issue, please reach out to our Golf Product Support in your region.

0 JordanM over 4 years ago in reply to Garmin - Chris

As noted in number 5 above, Restoring to Default did not resolve the issue. I will reach out to the support team.

0 scott over 4 years ago

this morning I connected my watch and garmin express detected it. All day yesterday would not detect.

Chris any suggestions about this behaviour? Anything I can try to trouble shoot it?

0 Garmin - Chris over 4 years ago in reply to scott

It is not always the watch and best to approach from both sides.

- Restart the computer, try different USB ports, and ensure Garmin Express is fully updated.

- If it is your Approach S60 acting up, check if your computer sees your watch when you go to your Mac Finder/Library or to your Windows File Explorer. If your computer doesn't see your watch as being plugged in, try a soft reset on your watch by holding down your power button until it shuts off. If no luck, then proceed to the full restore defaults only if needed.

0 MJReiser over 4 years ago

I'm having the same problem with an s60. I've restored defaults, tried different PCs and different cables. My VA3 and Fenix 6 have no issues so its definitely a problem with the s60.

0 Last_Warrior over 3 years ago

Check the watch face, then click mass storage mode, mine then connected.

0 5630712 over 3 years ago

Problem fixed, at least for me. None of the suggestions worked. Turns out one of the charging cable pins on the S60 side was gone/short. Only three pins made contact when plugged in. New cable, problem fixed

0 5769236 over 3 years ago in reply to 5630712

same here.. I have had mine for a few years now been through 4 cables.

0 5769236 over 3 years ago in reply to Garmin - Chris

its always been the cable for me.. every time I get a new one and it works fine.. 4th time for me now