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Shot Data Not Syncing

4265057

I’ve had a recurring issue where my S50 does not save the shot tracking data following my round. I use CT1 trackers and I’m certain that I’m tracking my shots correctly throughout. Following a round, I hit the “Save” button, the watch restarts, I have to press “Play Golf” again and resume my round. I then save the round and it syncs, but the shot data is missing. 

Please advise.

  • 0

    To clarify, before you end and save the round you see the shots correctly. Once you select 'Save' and the watch restarts this shot data is no longer present? Have you seen any change in this behavior by removing the sensor, powering the S50 off and back on, then reconnecting the sensor?

  • 0 in reply to Garmin - AL

    I never actually see the shots in the app and it doesn’t sync until AFTER the watch restarts and I press “Resume” on my round. I’ve powered it on and off as well as turned club tracking off and on but that has not fixed the issue. 

  • 0 in reply to 4265057

    Hello    I would love to help with this. I would initially recommend trying these steps: My Garmin Golf Watch Is Not Detecting Shots Automatically

    If there is no change, please post here again. I would love to collect more details. 

  • 0 in reply to Garmin - LF

    Can confirm, no change. I was sure to tap my club every shot. At the end of the round, I pressed end round, the watch restarted, I had to press resume round, and when I saved the round it worked but no shot tracking data.

  • 0 in reply to 4265057

     ** Thank you for trying that. We have added you to a support ticket while we investigate this situation. We will keep this thread updated with any meaningful developments. 

  • +1

    Thank you for your patience. We have received confirmation that the situation affecting AutoShot data syncing on the Approach S50 has been resolved in the latest software update. The newest software version, 9.15, began rolling out today. Once the update becomes available on your device, please install it to ensure you receive the fix and the latest improvements.

     If you continue to experience any syncing issues after updating, please create a new thread and we'll investigate.