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S12 does not save games

1542980
1 month ago

Hi

 

We have two S12 watches. One used by my wife (the white one), one used by me (the black one). Both do not save games anymore even when we select safe game after a round. On mine the last one saved was of May 2025. On the white watch it is April 2025. After fiddling around for hours in the apps and on the web pages today’s game was saved on mine, not on my wife’s one. When I plug them on to the PC (different ones) I see that the file save dates in the scorecards folder corresponds with what is displayed on the web page.

 

I do not know what exactly changed the behaviour of my watch last night. And I do not know if this is lasting. Likewise I do not know how to get the white one into cooperative mode.

 

Would appreciate any hints to debug and ideally fix the problems.

 

Thx & best regards

Hubert

  • 0 22 days ago in reply to Garmin-Cody

    When I look directly into the watch data store I see that old games do not seem to disappear so quickly. Here the folder /scorecards

  • 0 22 days ago in reply to Garmin-Cody

    Since a while it appears that raw data stored in a different folder /NewFiles

    The data in there correlate with what is displayed on the web page. 

  • 0 22 days ago in reply to Garmin-Cody

    What I cannot explain is where all my games of 2024 and a good deal of the 2025 games are gone. I do not go that often to Bali for instance and what I scored there would be of sincere interest to me.

     

    Currently it seems that things are working as expected as I closely monitor things. But my wife has lost faith in the watch and my uncertainly cannot calm her down. We feel there is always the risk of data are being lost. And historic data are gone on both our watches.

     

    I can only suspect there was a hidden software bug that erased all the data important to us. If that was the case, I would hope for the decency to admit "*** happened" with a disclaimer "will try it does not happen again". 

     

    Alternatively any other logical sounding explanation.

     

    BTW: please stop to tell what I know anyway. If we make a mistake and do not save a game this is our fault. And if it happens, it happens once - and then not again for a good while. 



    Best Regards
    Hubert

  • +1 19 days ago in reply to 1542980

    There are not any issues inherent with Garmin Golf compatible devices resulting in scorecards becoming deleted. 

    To prevent any issues with scorecards not transferring or syncing, the watch should be synced to the account after the round has ended through the Garmin Golf app or through corded connection syncing with Garmin Express.

    In regards to the concern you mentioned here on this post, I am not sure what may have caused any missing scorecards on the other watch you mentioned. If you have questions, you may contact Garmin Support providing account information and the device being used can be verified to help assess further what may have resulted in the concern with the watch your wife is using.