This is a request for possibly two or three additional support type systems.
For example:-
Home Tee Hero - Ticket based system for missing courses and errors on course.
I have put in several requests informing Garmin of either Missing Course, or errors on course. (Garmin Approach R50) This seems to go into a bottomless pit, with no feedback.
I would like to see a ticket based system, for these requests, with reponses back and estimated resolution times.
I have outstanding requests that have been made over 10 months now, this type of system would greatly ease the frustration.
I do appreciate that issues such as these are worked in a priority order, but having some feedback on when they are going to be addressed would be very helpful.
Home Tee Hero - Course status
The list of courses for Garmin Approach R50 as stated on the site, is not correct - Be nice to see a list of all the courses noted as missing, or errors reported along with Estimated resolution datesThat way everyone can see what's happening.
Feature Request System
This would be an area users could goto similar to the forum, but users could see a list of requested features. They could vote on the ones they would most list to see.This list would be sorted into popularity order, against each an estimated release date. - i.e Scheduled for Next release or if a more complex feature, estimate of when it could be expected.
Example of Type of List
ID Description Notes No of Votes Scheduled Release
01 Remove Timer on retake shot on HTH
02 Add Nearest Pin on Both Practice area and HTH
03 Add Stapleford Scoring on HTH
04 Add Longest Drive "
05 Add Premium Courses At extra cost, but extra detail "Augusta National Golf Club ~ Eighteen"
06 Ability to move Tee position
etc
Bug Report - Status
The list of Bugs reported for Garmin Approach R50 - Be nice to see a list of all Bugs raised with Estimated resolution datesThat way everyone can see what's happening.
More than happy to expand ideas if helpful. I have worked in top line support, and these types of systems can help everyone, as can cut down the number of duplicated requests coming through the system. Users are kept up to date on proceedings.Where requests / bugs are either going to take a long time to fix, not feasible or not a priority, then a note to indicate this.