Dead/stuck pixel on brand new R50

Just got my R50 and I noticed there's a single dead/stuck pixel on the screen. It's showing green even though there is a whole black screen. 

I have tried troubleshooting it by

  1. Switching it to a light theme and back to a dark theme 
  2. Turning the brightness up to maximum then back down to minimum
  3. Turning on the adaptive brightness setting
  4. Factory resetting the R50 
  5. Shutting it down and turning it back on 
  6. Updating the R50's software

However even after all this troubleshooting, the pixel still remains dead/stuck.

Has anyone had this? Is it normal and will reset itself with use?

  • The concern you mentioned with the display is definitely unusual, and with any hardware related concern it is best to contact Garmin Support to go over the issue, and a specialist through our office in your region can gather additional information from you to help further determine the best solution going forward. 

    Our offices can be contacted via email, chat, or phone. Please keep in mind that email inquiries take longer for responses, and if immediate support is needed...it is best to contact Garmin Support via phone or chat options during business hours for that office. This info can be found through the support page for the Approach R50 linked here