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Approach R50-ball data well off what’s true and accurate

7477033
17 days ago

Started using the r50 today- very impressed by the speed off the set up. 
however the data is well off. 
in the normal world a 9 iron is a 130/135 yard carry. 
so far most I have recorded is 115yards.
played with the elevation setting, Even setting it to the highest elevation possible. It made no difference. 
tried lights on and off in the sim room made no difference. 
The r50 sits level with the ball. Over 3 m away from the screen. 
After reading other posts I wonder if I received one of the dud units. Bought direct through Garmin. 
so disappointed as the numbers are the main reason to buy a sim/launch monitor, with the numbers i am getting the r50 is pointless 

starting to wish I bought a skytrax plus for half the money. 

  • 0 15 days ago

    You set the elevation to its highest and are getting the same results? This is a software issue. Do you have Awesome golf or GSPro you could connect to. Would be interesting to see what the 3rd party app would show. 

    Stick it out with the R50. Just get this handled through Garmin and get one that works. You will be happy in the end.

  • 0 15 days ago in reply to Wntrglf32

    I dont have any third party app - wasnt intending two get one either. One major reason for buying the R50 is the super low yearly costs. If it is not sorted out quickly i wont stick with it - far to expensive to have such poor results. 

  • +1 15 days ago

    Please note all the following vs assuming the device is not working properly: 

    • Confirm all of the recommendations outlined on the Tips for Approach R50 Placement Garmin Support page have been followed
    • Certain objects, coatings, and surfaces that are reflective may cause interference.
    • Everyone has a unique setup and environment the device is being used in. The metrics recorded from each shots help provide a full picture as well if the setup environment is not interfering.
    • Garmin must gather information directly from you specific to your use-case to escalate any actual issues to our quality & engineering team.
    • If you have considered the recommendations published on the support site for the R50 and still have a concern with the accuracy, please contact Garmin so more info can be gathered to better determine what may be causing the concern.
    • Communicate what mode you are using the R50. Are you using driving range...Home Tee Hero...Awesome Golf....GSPro. These are all relevant as the the information and the source of a solution to be determined through. 

    *Note: This topic is related to another main thread here in the Approach R50 forums. For those wanting to discuss concerns with metrics recorded, please post on the main forum thread linked here: "R50 shots going short and always left, ..."

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