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Bought an R10. Software Engineers Feedback

3197714
over 1 year ago

Hi I've been a software engineer for about 20 years, with a background in building apps for Android and ios many years ago before I moved to backend and cloud to focus on site reliability work.

I've been golfing since I was a kid but started taking it seriously about 3 years ago.

Picked up an R10 and also a Lenovo Tab M10 3rd gen. And I have to say, the software seems to run like an absolute dog on android. I also has a garmin venu for on course so I am fully a "committed garmin customer"

I had to sideload the APK which is completely ridiculous. On the Lenovo, I did get it running, but when it tried to render shots, it would lag out and crash half the time. Terrible.

I ran it on a new iPad pro for comparison, and besides it actually being possible to download, it ran as smooth as could be. This enraged me. Why the h*ll does this bloody app run like racecar for iOS and run like a total dog on android

Customers are forking out 850+ dollars for the r10, and you can only use it on a crappy 3.5" screen, or so some song and dance to project it to a screen? Who thought this was acceptable performance?

I also shelled out 250 bucks for a new tablet, just to run the garmin golf app. The garmin site is completely unclear and obscure that it doesn't really support tablets for android. This is CRAZY. I REPEAT THIS IS CRAZY.

YOU NEED TO SUPPORT BOTH ANDROID AND IOS TABLETS, AND IT NEEDS TO RUN RELIABILY AND SMOOTH. Anything less is a complete comprise of garmins values, it's commitment to its customers, and ultimately, will impact its bottom line.

GARMIN PLEASE FIX THIS.

It is crazy to me that a my old Samsung S7 can run garmin golf simulator with my r10 better than a brand new 2022 Lenovo tab M10 running android 12.

You are alienating thousands of current customers qho bought the R10 and expect the outstanding hardware to have similarily outstanding software.

You are alienating many multiples of that who are potential r10 customers who will figure out the r10 software is not anywhere close to where it needs to be, and will return the r10, or not buy it when reviews become more honest.

I WANT TO LOVE MY R10. PLEASE LET ME LOVE IT. invest in your mobile development team and give them the support and resourcing they need to make the garmin golf software good.

  1. You are tarnishing your brand with the current usability, reliability, and performance of this app. 
  • 0 over 1 year ago in reply to odd tore

    They may read it, but, my guess would be they're prohibited from commenting in public.  Speaking as a retired developer, myself, I'll be the first to admit engineers don't always employ the best sense in their interactions with customers ;)

  • 0 over 1 year ago

    I think you're right in generalizing from Android tablet to Android. The app runs like a dog on my android phone too, and had to side load an older version of the app as well. I thought it was simply a performance issue introduced with the export function, which in Cody's defense, was an often requested feature. As I'm not a paid engineer for Garmin, I didn't go to the trouble of trying to help them debug it. I'll just stick with the older version.