I had to downgrade to version 2.9.1 of the Garmin app after they introduced the export data function some months back. I suspect they introduced a performance problem of some sort with that feature. My whole phone would freeze up when I tried to use the app.

Apologies on the experience you have had in using your Approach R10. 

I have been in communication with you via direct message to address your post, and the Garmin Support office in your region is currently in the process of working with you on a resolution for the concerns you mentioned above. 

Thank you for your time in expressing your concerns, and please message me if I can be of further assistance through our communication thread. 

Dear Garmin Customer Service Department,

I am writing this letter to express my extreme dissatisfaction with the February update to my Garmin Magic gear. Since then, what was a reliable and efficient device has turned into a constant source of headaches and frustration.

In my opinion, the way the update was implemented was not the most correct. Rather than releasing the new version without fixing the issues, Garmin should have considered keeping the previous version as a temporary beta. This would have allowed the company to buy time to improve the flaws before making the update available to all customers. That way customers wouldn't have been hurt like I was.

I wonder if Garmin really took their reputation and quality of customer service into account when releasing this problematic update. As a consumer, I trusted the brand and bought the equipment trusting that it would provide me with a satisfactory user experience. However, the constant crashes and issues I have been facing since February 2023

It is extremely frustrating that I have been dealing with this issue for several months now and there is still no proper solution or agreement with the company. I don't see an effective effort by Garmin to resolve this issue from February through June, even though several reports and communications have been sent.

I now find myself in the position of waiting until December or even next year for Garmin to fix the problem. It is unacceptable that I, as a customer, have to face so many difficulties and wait so long to get a satisfactory solution. Remember I didn't buy a demo pack or a beta version; I have paid for a final product and yet I have run into more issues than if that were the case.

Garmin, it's time to own up to your mistakes and regain the trust of consumers like me who have invested time and money in your products. I currently feel that very little is being done to address this situation. I need to see concrete results and an effective solution to the problem I've been facing since February. Or will it be easier for Garmin to postpone the problem until a new device comes out?

I am extremely unhappy with the constant crashes and wasted time sending reports, videos and trying to resolve the issue. I wonder what my reward will be for all this frustration and inconvenience. As of July 1, 2023, the issue is still unresolved, which is completely unacceptable.

I will eagerly await a response from Garmin to understand how the company intends to handle this situation and solve the problem I have been facing. I sincerely hope that adequate measures will be taken to restore

Greetings

I write in response to your recent communication and suggestion. First of all, I would like to thank you for your response, but unfortunately I must express my dissatisfaction with Garmin's attitude towards the problems I have been experiencing with my equipment.

As I mentioned earlier, I suggested to Garmin that they consider rolling back to the previous version of the software until the issues were resolved. However, I was told that Garmin is unwilling to do this, claiming that updates never roll back to the previous version. It is extremely disappointing to see that the company is unwilling to help its customers solve the problems they face with their products.

I understand that updates are an important part of developing any technology product. However, it is equally important to recognize that sometimes these updates can introduce issues and glitches that negatively affect the user experience. In these cases, it is the company's responsibility to find quick and efficient solutions to minimize the impact on customers.

Upon requesting Garmin to resolve the issue before I could use the equipment again, I was met with denial and an apparent unwillingness by the company to resolve or remedy the situation. This is deeply disheartening as I was hoping to find a more collaborative approach and commitment to customer satisfaction.

As a consumer, I trusted the Garmin brand and invested my money in a product that is currently not meeting my expectations. I feel hampered by the lack of attention and effort to solve the problems I have been facing since February. My patience is wearing thin and my confidence in the company has been severely shaken.

I would like to point out that as a customer I expect to be treated with respect and have my issues addressed appropriately. It is not fair that I am left without being able to use the equipment I purchased pending a resolution.

I urge you to reconsider your position and find a satisfactory solution to the problems I am facing. I believe the Garmin brand is capable of doing better and regaining the trust of customers, like myself, who are struggling. I sincerely hope that you will review the situation and take appropriate steps to resolve these issues as soon as possible.

I look forward to a response from Garmin with a concrete solution for all cases. I believe it is possible to find a way to overcome these difficulties and restore trust between customers and Garmin.

Thank you for your attention.

Yours sincerely,

José 

I write in response to your recent communication and suggestion. First of all, I would like to thank you for your response, but unfortunately I must express my dissatisfaction with Garmin's attitude towards the problems I have been experiencing with my equipment.

As I mentioned earlier, I suggested to Garmin that they consider rolling back to the previous version of the software until the issues were resolved. However, I was told that Garmin is unwilling to do this, claiming that updates never roll back to the previous version. It is extremely disappointing to see that the company is unwilling to help its customers solve the problems they face with their products.

I understand that updates are an important part of developing any technology product. However, it is equally important to recognize that sometimes these updates can introduce issues and glitches that negatively affect the user experience. In these cases, it is the company's responsibility to find quick and efficient solutions to minimize the impact on customers.

Upon requesting Garmin to resolve the issue before I could use the equipment again, I was met with denial and an apparent unwillingness by the company to resolve or remedy the situation. This is deeply disheartening as I was hoping to find a more collaborative approach and commitment to customer satisfaction.

As a consumer, I trusted the Garmin brand and invested my money in a product that is currently not meeting my expectations. I feel hampered by the lack of attention and effort to solve the problems I have been facing since February. My patience is wearing thin and my confidence in the company has been severely shaken.

I would like to point out that as a customer I expect to be treated with respect and have my issues addressed appropriately. It is not fair that I am left without being able to use the equipment I purchased pending a resolution.

I urge you to reconsider your position and find a satisfactory solution to the problems I am facing. I believe the Garmin brand is capable of doing better and regaining the trust of customers, like myself, who are struggling. I sincerely hope that you will review the situation and take appropriate steps to resolve these issues as soon as possible.

I look forward to a response from Garmin with a concrete solution for all cases. I believe it is possible to find a way to overcome these difficulties and restore trust between customers and Garmin.

Thank you for your attention.

Yours sincerely,

José 

Dear Friends,
I have just the same problem and just the same problematic respons!! BTW: instructions, especially  updates for my S40 watch, were also completely inadequate. Now I have a Samsung Note 10+/Android 12 and the R10 radar. My phone blocks 100% for 1 to 10 minutes after the second! swing. It is the software on the r10 that sends wrong commands so that my phone goes into a "loop" and no longer gives a screenrefresh. Due to problems with my eyes I can't play without the r10. In other words, I've been extremely irritated for eight months and played NO MORE GOLF!!! I have already sent an error report and a full explanations several times. Garmin Belgium answers fleetingly but NO solution yet. Now they want me to make videos and forward them. I'm not a cineast and certainly not an ITexpert in sending verry large files in the little free time I have. It would be much easier if Garmin were looking for someone with a Samsung (note) Android 12 among its staff. ! THUS GARMIN: !HELP ! HELP!