losing shot videos

Despite the substitution of the device by Garmin team,

HTH freezes sometimes and I have disinstalling and reloading GGA.

When that happens, I lost all videos.

Is it normal?

many thanks

Carlo 

  • Garmin Golf Non-Membership:

    • Videos will be stored using the phone's memory/storage.
      • This is automatic and can only be changed with the addition of a Garmin Golf Membership purchase.
    • Videos stored previous to a Garmin Golf Membership purchase will remain on the phone's memory/storage. The videos will not migrate to the Garmin cloud.
    • Storage/memory consumption will vary by phone and the amount of sim sessions saved.

    Garmin Golf Membership:

    • Videos will be stored in the Garmin cloud.
      • This includes free trial customers. Videos will be stored in the cloud until service expires.
    • Video storage is automatic and will only change with the ending of the membership.
    • Videos can be accessed by different phones. You can log into the Garmin Golf app on a different phone with the same login credentials to view videos.
    • Even when the membership ends, old videos will remain in the Garmin cloud and can still be accessed in the Garmin Golf app.
      • These old videos will remain in the Garmin Golf app as long you do not uninstall the app or clear internal storage.
      • If you unsubscribe and delete the Garmin Golf app, the old videos will be lost.

    NOTE: When your phone's storage is maxed out, videos will not be created or saved to the phone. Videos will also not be uploaded to the Garmin cloud regardless of your membership status.

    Further info referenceable on the Approach R10 Swing Capture Video Storage Garmin Support page as well for further info if needed. 

  • thank you for the answer.

    The problem is: "These old videos will remain in the Garmin Golf app as long you do not uninstall the app.."

    Unfortunately, we often have to uninstall and reaload GGA coz a lot of issues not solved yet....

    bye