R10 Approach will not provide data despite the green light

where are you people paying $1000 for an R10? this is an entry level launch monitor, there are going to be bumps in the road. You might be interested in the next tier of launch monitors that are far more expensive.

The Approach R10 in the United States has an MSRP of $599.99 USD. 

Check the webpage on our site in the link below for reference: 

https://www.garmin.com/en-US/p/pn/010-02356-00

The R10 was backordered for months, creating a lucrative secondary market for a while.  That's how some people paid over MSRP.  The same happened with the PS5 and many other tech gadgets and vehicles, all related to the chip shortages.

When something is working fine and then all of a sudden stops working, it's frustrating.  Depending on when it happens, it can be even more frustrating.  Personally this is the second time the R10 has simply stopped working for me.  Both times I was able to get it working again, but not without hours of time spent.  Is this unique to the R10?  Of course not.  But that doesn't mean people shouldn't express their frustration about it.  Being in the tech business for 25+ years, I can tell you that the more people that complain about this, the less likely things like this will occur in the future.  The squeaky wheel always gets the grease...  This one snuck by the QA team.  They will improve their process.

I completely understand.  I was simply pointing out that when they were backordered for 6+ months, many people were reselling them on eBay and the like for $800-$1000, and some people were buying them.  Simple supply and demand.

That makes sense, but stating you paid $1000 for something so it should work is disingenuous when the value is $600 whether you have to pay more because of scarcity or not. If you pay $3000 for an R10 it doesn't change the fact that the R10 is still an entry level launch monitor. 

As someone who has also been in the tech industry for 20+ years i agree with you that squeaky wheel gets the grease, but i also believe people need to understand what level of product they are buying. If launch monitors were phones the R10 would be the Samsung crown and the Uneekor eye xo would be the galaxy. Thats not to mention we are paying the "early adopter tax" for the R10 being that this is pretty early in Garmins launch monitor history.

All that being said i don't have issues with people being upset when things aren't working and voicing their frustrations, but acting like they should be reimbursed for time spent troubleshooting, which is common with tech products, is ridiculous.

I paid in $AU which at the time was $AU965 after conversion.

In defence of all of those who've expressed much frustration with (a) the waste of their time which is valuable; and (b) the continued poor rollout of updates which are simply not tested deeply enough to allow updates without issue, I didn't pay $1000 for either my phone or my watch yet both of those devices connect 1st time every time. They connect to 100s of apps built by 100s of different developers without any issue. They just work exactly as expected, 1st time every time.

When you came to the forum the fix was there which is great, but for the rest of us who came to the forum, there was no fix. It took 5 days to get the fix on this thread from when I posted the 1st msg and in the meantime there's no one to speak with on the phone or online, and there's no way of getting any support. It's not unreasonable at all that in those 5 days without any solutions, customers are highly frustrated.

I'm sure we all agree that customer support can and should be a whole lot better regardless of the cost of the R10. Let's hope the message is heard and better communication with customers results.

i agree with all that and i don't think your frustration and feed back were out of line at all, but some one asking for reimbursement of their time is a bit much. Being frustrated that you lost valuable practice time and voicing that is well within reason.

I do have a $1000 phone and it still messes up. i've randomly lost contacts and had to go into my outlook at look at contacts to make them magically appear, it locks up on occasion., apps will crash etc. It's frustrating but i don't demand samsung send me a check for the hour it took me to figure out what the *** was going on with my contacts.

So i'm all good with the frustration and calling out Garmin, because i do agree Garmin could be a lot better with their customer service and golf app even. I believe they are really letting something great slip away by not improving on their app. Right now i think they are the best entry level LM but they are letting $$ get away because most people would rather use awesome golf or gspro. I get not being able to compete with gspro but they could absolutely put in the effort to make their app compete with Awesome Golf. But maybe they are just happy selling the hardware.

I have been trying that version 2.12.3 on my new R10 for the last couple of days. It will record no shots on my phone but for some reason it works on my wife's phone which is the same model of Samsung S21 Ultra 5G. Seems a shame to have to stick my new R10 on a shelf and wait for yet another version of the app before I can use it.

I just started having this same issue yesterday. Trying to deal with that during a practice session is EXTREMELY annoying! I've uninstalled and reinstalled the app and while I was initially happy to see that my previous sessions are still there, I noticed that all of the video recordings are gone, and the club selection is missing too. This is ridiculous. Ive only had this unit for about 2 weeks and I WAS loving it, up until yesterday. Now Im wondering if I should return it and get the MLM2Pro instead after reading this thread.