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R10 Approach will not provide data despite the green light

John P
over 1 year ago

I power it on and check in the Garmin Golf app that the device is synced. I've callibrared it, removed it from my devices and re added it. I've cleared it from Bluetooth devices and re-paired it. Every time it says it's in standby mode.. I press the button to "wake up" - nothing. Literally about to throw it off a cliff. Why is it so freakin hard to just turn on and go?????

  • 0 over 1 year ago

    I'm having the same issue. Did all the same you did. Deleted it from my list of devices, added back again, made sure it was removed on bluetooth for all devices, factory reset, ensured it was updated to the most recent version on Garmin Express. I'm still stuck, it won't show any data. Blinks green when it appears to be ready, solid red on back swing, brief white blink and green back again and the app does not show the stats. I read through the forum and a year ago it appears others were having the same issue and most had it fixed on a firmware update. At this point, I'm lost for a solution other than sell this unit and get a Mevo. I would love to know how to downgrade firmware if anyone has an idea on how to do that. If it makes any difference, my unit serial number starts with 7N5 (not the same as the 6P* that others were complaining were problematic).

  • 0 over 1 year ago

    What a coinsidence! I have a same issue since Yesterday. It had worked well, but it is not working as you said.

  • 0 over 1 year ago

    Same issue here, another post has uninstalling the App and reinstalling.

    Have they pushed out an update to the App that has broken something?

  • 0 over 1 year ago in reply to 7088744

    It's very frustrating and occurs too often. Whatever the method is for connecting via Bluetooth, it's very flawed as the issue occurs way too often for a device of this price point. If a mobile phone had this much trouble with connection, the company would go broke. Honestly, it's a quality issue that I am sick and tired of, and it spoils an otherwise very good product. The lack of immediate support is also appalling. 4 days ago I posted about this and have not heard a word from Garmin in support.

  • 0 over 1 year ago

    This happened to me aswell. Stopped working over night (few days ago) and I noticed my phone updated to Garmin golf app 2.12.2...

    I downgraded Garmin golf app to 2.12.1 using apkmirror and it started working without any issues again. So this might be an error in 2.12.2 if you're using android phone at least

  • 0 over 1 year ago in reply to 6310780

    And we may be back to the same old story where Garmin releases untested new versions of the app without any notification or what has been changed.

    Like I said in another thread, I have given up.

  • +1 over 1 year ago

    Update as of May 2nd, 2023: 

    Version 2.12.3 (AndroidOS specifically) has now become available with the fix for AndroidOS resolving the issue with the LED indicator displaying properly, but shots are not recording in the Garmin Gofl app. 

    Android users, make sure to check the Google Play Store for the 2.12.3 update, and make sure to install at your earliest convenience. 

    You may also need to perform a full uninstall > reinstall > Sign-in > Test through range session to confirm working properly. Then verify the App version from the main menu in the Garmin Golf app Settings > App Info to confirm version 2.12.3 is showing installed within the app. 

  • 0 over 1 year ago in reply to Garmin-Cody

    Just curious who's reimbursing me for my time to perform this uninstall reinstall.

    I paid $1000 for a device so it would work first time.

    If I wanted to spend 20 minutes playing around with technology it would have been easier to drive to a trackman driving range

  • 0 over 1 year ago in reply to Hammertym

    The above steps are to resolve the issue. Feel free to reach out to our support team if you have any questions on how to perform the steps. 

    We offer support to resolve the concern and the above steps are for you and others to follow having the same issue...so the reimbursement part of your question is non-option, but we appreciate your feedback and time on the forums! 

  • 0 over 1 year ago in reply to Hammertym

    This is precisely my thoughts and feelings also. Constant fighting with the device robbing time from the most important thing -- PRACTICE. The amount of times I've lost 15-20 minutes or more just trying to get the device to connect is where I am the most annoyed with the R10. If I have 45min to practice I don't want to lose 30-40% of that time getting the R10 to connect.

    FIX IT GARMIN -- ONCE AND FOR ALL SO IT CONNECTS 1ST TIME EVERY TIME FOR YOUR CUSTOMERS.