Related

R10 - Driving Range Screen Black & No Video

7358502
over 1 year ago

Just purchased the R10 - all software is updated (latest Garmin golf app and R10 updated)

The R10 seems to work fine for quite a while (we are using the driving range mode and have it setup to record swing videos) and then we encounter the following problem.

Not sure exactly what we do, probably switching screens to look at different stats or watch a video... BUT...

 1. The driving range screen goes black.. we do not see the graphic for the range.
 2- Even though video recording is enabled, it shows a video is recorded but when we try to play it back.. it just shows a black screen
 3. The R10 stops showing all the stats.. we get some stats but not all

After this happens, we try closing / restarting the app, ending the range session and starting a new one, restarting the R10 and even restarting the phone...

BUT - event after reset.. the range screen still comes up black and new videos still show a black screen

The next day when we set it up, everything seems to start working again....

Any help or more information would be appreciated... 

  • 0 over 1 year ago in reply to Carcose

    Garmin R10 full updated.

    video problems:

    1) some swings recorded only at the end of movement (when club is already over the head);

    2) not always it's possible tu see videos recorded after a range session (it depends I don't know from what: closing GGA and re opening, sometimes videos are visible again);

    3) I tried deleting and reinstalling GGA: all videos recorded yet, lost for ever like tears in the rain 

  • +1 over 1 year ago

    If you are experiencing an issue where the Driving Range Sim isn't loading properly, is crashing the Garmin Golf app (GGA), or is leading to a black screen please see the phone specific info below:

    • For iOS devices, please force close the app. Then try fully uninstalling and reinstalling the GGA to see if the issue is still occurring.
    • For Android devices a possible workaround is to Pair the R10 with GGA on a compatible smartphone. Turn the R10 off. Then start a Driving Range sim session in GGA. It will load (possibly to a black screen) and this is when you power on the R10. It should connect and open the Driving Range session normally.
    • Make sure that the Garmin Golf app is up to date to the most current version available for iOS and AndroidOS. 
    • The Garmin Golf app is not compatible for use with tablets, and must be used on a compatible smartphone (with the exception of certain iPod Touch generations iOS 13 & up compatible). 

    The Garmin Golf App Minimum Device Software Requirements