Problem with E6 Connect not connecting to R10 at range

I bought the R10 about a month ago and was initially using it with an android phone. It was great but I wanted to use it on my tablet for the bigger screen but then found out it doesn't work on android tablets. I also found out that E6 is only available on IOS so I bought an iPad last week. I had to change my membership over from android to iOS and now I have it fully set up on the Ipad. I have also bought the Awesome Golf app. At home on wifi I am able to login to the Garmin Golf app, setup E6 with the range and the five feee courses and it looks great. I don't have a hitting net setup at home, instead I take the R10 to the range and hit balls there. I don't have cellular on my iPad so for internet connection I tether the ipad to my android phone. The Garmin Golf app works great as does Awesome Golf. But when I try to use E6 I get all the way through to the simulator and it all seems good but as soon as I get on the first tee the little green circle in the middle of the screen turns red with the message 'Error Check the device is connected'.

I go back and check, go through the admin settings and check it is connected to the R10 and it all looks good but as soon as I navigate to the sim I get the same error message again. Very frustrating. This also happens in the driving range mode.

Has anyone else experienced this problem? Does anyone have a suggested solution?  Very disappointing as the E6 feature was one of the attractions of the R10 and also a good reason to buy the iPad. 

Thanks in advance for any advice. 

  • I am experiencing the same problem with my Garmin R10 and ipad.

    I enjoyed home course hero and e6 on my android phone for a month or two but recently bought an ipad so I could use e6 with the device.

    I paid for a.load of data on the ipad and it worked well at the range a couple of times but now I get an error message telling me that I have no Internet connection.

    I have plenty of data left on the plan and am left scratching my head.

  • Not sure I can help with that? I just tether my iPad to my phone and once connected it works fine. I managed to figure out a solution to my problem. I just turn off the R10 device itself and then turn it on again and it connects to the E6. I figured this out just through trial and error. Hope you can resolve your issue. 

  • hi, yes ive managed to get all to run on android. all you need to do is install an Android version APK into the device you are trying to use. im using latest samsung tablet.