4.20 "broke" my system

My R10 was working fine and then I updated to 4.20 and the latest Garmin app.  I no longer get any shot data sent to the app.  The indicator light sequencing seems to be operating properly.  Also I am not able to get the unit to calibrate.  When attempting to calibrate I get a message that says the unit is not connected to my phone (the app says the two are connected). 

I have been on the phone with technical support two times and walked through a long list of trouble shooting but nothing work.  I don't know if this happens to be an issue with my unit (it is 3 weeks old) or an issue with the updates.  If anyone have information that would be great since I am debating returning the unit.