R10 Locked up

My R10 light is solid blue. I'm unable to pair with it and hold the button down for 30 seconds or 5 minutes does not change anything. I can connect to it with Garmin Connect and see the files but unable to reset the device.

Top Replies

Garmin-Rob over 3 years ago in reply to 1184407 +1 verified
Hello, can you please try the following to see if this resolves the issue?
- Leave the R10 unit on and don't plug it into a power source allowing it to fully drain its power.
- Once the R10 fully drains…

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0 1184407 over 3 years ago

Same issue here…any help?

+1 Garmin-Rob over 3 years ago in reply to 1184407

Hello, can you please try the following to see if this resolves the issue?

Leave the R10 unit on and don't plug it into a power source allowing it to fully drain its power.
Once the R10 fully drains, recharge it with a power source.
Once the R10 has a sufficient charge, try to pair your R10 with the Garmin Golf app on your phone using the steps on the support page linked below.

Approach R10 - Pairing Your Smartphone

If the issue persists, please hover over my name and send me a private message.

0 9451240 over 3 years ago in reply to Garmin-Rob

Unfortunately, the blue pairing light was on for over five days and no idea how long it would take to drain the battery. Another tech I worked with was kind enough to let me send it back for another unit. I do believe your answer would have worked but it takes too long to wait for the battery to drain.

0 1184407 over 3 years ago in reply to Garmin-Rob

Lightning now 24 hours blue…any other solution? Is it possible to disconnect the battery?

0 1184407 over 3 years ago in reply to 1184407

Now 48h blue

0 Bisucas over 3 years ago in reply to 1184407

If all the battery is powering is that blue led, it will take an eternity to drain it...

0 1184407 over 3 years ago in reply to 1184407

After 4 days the battery was completely drained, blue LED turned off. After 5 minutes charging, I finally could pair. Thanks.