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Shots not appearing on app

PresidentWilko
over 3 years ago

Hi Team

Apologies if this has been addressed. Going a bit mad.

have setup the R10 / app….can see them connected in the app. When I hit a shot the app doesn’t pick it up. I’ve removed the R10 re adding a couple of times with no luck.

Am I missing something? Go into Golf Sim, click driving range, start training, then hit the shot….with no data luck.

thanks all 

  • 0 over 3 years ago

    What a deception. Had mine under the Christmas tree and this morning right to the range first thing.

    Doesn’t pick up any ball. Returning straight on Monday. Too bad

  • 0 over 3 years ago

    This may help iOS users. I have been having the same issues with my R10 which I've had for just over a week. It worked the first time I set it up, but each time I go to use it again (next day) no shots would register even though it has connected via the App.

    Like everyone else here, very frustrating.

    Today I had the same issue, so doing some of my own troubleshooting, I turned off the Background App Refresh option in settings, and it started working straight away. All shots showing up in the App (range session).

    To test, I turned off the device and left the App, as I would when done for the day. Then set up again, and it was still working straight away, no probs.

    So, for iOS users, maybe try turning off the Background App Refresh option and see how you go.

    Not sure if this will help Android users, as I don't know much about that device.

  • 0 over 3 years ago in reply to Greg

    Thanks for the post Greg

    Unfortunately it didn't help me, but I am on Android, hopefully as you say, it may help iOS users.

  • 0 over 3 years ago

    I’ve just tried the background refresh on iPhone but sadly doesn’t work 

  • 0 over 3 years ago

    Some here. Got the new device. not registering any of my shots...

    Should I return it or wait for a solution from Garmin?

  • 0 over 3 years ago in reply to Greg

    Unfortunately this Troubleshooting advice didn’t work with my Garmin. 
    Very disappointing that Garmin isn’t able to fix this problem before Christmas, when everyone is running to the range with his new device.

  • 0 over 3 years ago in reply to Dan

    I expect an update this week so 3.81 or 3.9 however they number them. I was told to keep looking for an update. So hopefully we get a solution this week. The next comparable device is the Mevo+ it is on sale for $1700 ($2000) but this is literally $1100 more than the Garmin, you could by 3 R10’s lol.

  • 0 over 3 years ago in reply to Blitzking

    I Changed to the Garmin from the rapsodo because of the Data the Garmin provides. 
    I hope they can fix the problem before spending lot‘s of time with different troubleshooting advices. 

  • 0 over 3 years ago

    What does your Garmin leds do when you wave hand in front of it? I was told it needs to flash red when you wave in front.Click here to play this video