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anyone's maps changed from Courseview EMEA to EMEAO ?

Steerage250
1 month ago

Apparently, the Oceania (Australia & NZ) course maps have been moved from "Courseview Pacific" to "Courseview EMEAO" (Europe Middle East Africa Oceania).

Has anyone that has had Courseview for Europe noticed a change in the last 6-8 weeks ?  (eg EMEA changing to EMEAO ?)

Ian

  • 0 10 days ago

    I have this issue with my approach g3 also. I was informed the EMEAO file is too large for my device, so it's basically been bricked by Garmin themselves. To top it off, I was offered a measly "20% discount on a new device" as a solution.

    Australian consumer law states that the "Compensation should put the consumer back in the position they would have been in if the problem hadn’t happened".

    They claimed that the age of the device is the issue, though that is actually irrelevant, given it was working perfectly, and due to Garmin themselves providing an "update" that has rendered Australian devices useless, they are liable. 

  • 0 10 days ago

    I have the same issue with my Approach G3. I have escalated it to Garmin, and they basically told me that the issue is the file size of the EMEAO courses is now too large for the device. If that was the case, why even offer an "update" that will render our Australian devices useless? The solution offered to me was a mere 20% discount on a new device. Given Garmin is solely responsible for rendering our previously working services useless with their "update", we are entitled by consumer law. According to the ACCC, the compensation needs to be enough to put us back in the position we were in before the issue occurred. I believe a 20% discount falls far short of that. 

  • 0 9 days ago in reply to 6885810

    The offer you were presented was an option from Garmin Support as a solution in the meantime, while we work on further reviewing the ticket that is currently open for the change in regions and mapping for that device. 

    An outcome has yet to be determined on the ticket for the concern with the maps in your region, and is still in-process at this time. We have yet to determine a solution as hopeless at this time, so there may be an option in the future for this issue...but we are still reviewing on our end possible options from a software standpoint. 

    The Approach G3 was released 15 years ago, and support for that product has been phased out completely due to the vintage status of that device model.

    The solution for the discount on a new device offered to you is what we would consider reasonable to offer as solution right away, but further compensation outside of the discount on a new device would not be typical with the age and life cycle for that specific model. The discount would provide you a new Approach Golf model form our current lineup, with more features and mapping far extended from what was available...as the Approach G3 was our first GPS golf device ever released. 

    Even though all support has been discontinued to your model, Garmin is still looking into other potential solutions for the map change ultra-specific to your region and once we have determined an outcome for any solutions we can offer from a software standpoint...you and the others users added to the ticket will be notified. 

  • 0 9 days ago in reply to Garmin-Cody

    I believe Garmin need to familiarise themselves with the Australian consumer laws, which state that a solution must be provided within a reasonable timeframe, and must be enough to put the consumer back in the position they were in before the problem occured. 

    So, either we need a concrete and reasonable timeframe for this issue to be rectified, or to be compensated such that we have a functioning device - whether that be by repair, refund, or replacement. The age of the device in this instance, is actually irrelevant - especially considering we were given course update so recently... Just for the wrong region, which is directly responsible for rendering our previously working devices useless. This is completely the responsibility of Garmin, and they must honour the relevant consumer laws and guarantees in the countries the operate within.

  • 0 8 days ago in reply to 6885810

    You can contact Garmin Support in your region if you need further assistance with any of the options offered or if you have any questions about the solution that you mentioned being offered. 

    On our end we are working on a solution for the concern with the maps, and once we have an announcement for a solution I will post here in forums and those here on the thread that have been added to the ticket will also be notified via email as well.