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"Cannot Unlock Maps" error

8986265
2 days ago

I updated to software version 5.00 last weekend.  Went to play on Tuesday, got a "Cannot Unlock Maps" error

I have uninstalled and re-installed Garmin Express on my Windows laptop, and while Express shows my device connected, repeated attemps to "refresh" fail to sync my device

I did a reset to factory values using the 'settings' menu on the device, figured that I would re-load all maps like day 1, but still cannot get a 'refresh' to Express

I need help

Andy in KC

  • 0 2 days ago

    I followed instructions from a similar device's forum, deleted the .img files suggested using my Windows laptop, then re-started the device.  Now it locks up during the re-boot, never getting past the screen that says "Garmin".  What next?  Very frustrating

  • 0 2 days ago in reply to 8986265

    The "Garmin" switched to the date screen after approx 10 min.  However when I connect to Garmin Express now it has a green dot indicating that it is communicating with my device.  However I get an infinite spinning wheel with the message "Refresh to check for updates"

  • +1 1 day ago in reply to 8986265

    While you Approach S12 is connected to your computer, open the GARMIN folder for the device storage drive on the watch > Then below all of the sub-folders you will see files listed. Delete the files starting with the letters "gmap" > Then close eject the watch from the computer and disconnect > Then power your Approach S12 off. 

    On your computer, open the Garmin Express program without the S12 connected > Then right-click where your S12 is showing on the device home screen in Express and select the "Remove from Express" > Then close out of the Express program. 

    Reconnect your Approach S12 to your computer > Open Garmin Express > Select "Add Device" > Sign in and complete the device setup screens to re-add your watch to the program > Then after the device setup you should see the course updates showing available to fresh install back to your watch. 

    After the install, close Express and eject your S12 from the computer > Test and see if the courses now load properly and you should no longer see any map alerts when the watch is powered on. 

    If you are still seeing issues with Express loading, restart your computer and upon reboot of the computer, log back in and the Express program should resume functioning as expected. 

    Contact Garmin Support if you need assistance further or if the concern continues. 

  • 0 1 day ago in reply to Garmin-Cody

    Before i seeing this, I did a similar process.  Let everything sit until evening.  I had already deleted the device from Garmin Express.

    Restarted my computer, opened Garmin Express, and re-connected my Approach G12.  This time the 'spinning wheel' went around for about 30 seconds, recognized the device, and gave me the option to reload courses.

    I drove to a course today and tested - working again.

    Unlikely to ever know the cause, but it all is working.  Thank you, Cody, for your assistance

    Andy in KC