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Intensitätsminuten werden nicht mehr korrekt angezeigt

haveaniceday
over 5 years ago

Hallo Zusammen

Ich habe gestern mit meinem 1030er eine Mountainbike-Tour gemacht. Ich sehe diese Tour zwar im Garmin Connect des SmartPhones, sie wird aber in den Intensitätsminuten nicht berücksichtigt. Dies ging bis letzte Woche einwandfrei. Hat Sonst noch wer dieses Problem oder kennt jemand eine Lösung?

Danke und Gruss

Markus

  • 0 over 5 years ago in reply to haveaniceday

    Das ist die Antwort vom Support auf meine Anfrage:

    I am sorry about the issues you are having today. I would be happy to work with you towards a resolution today. Intensity minutes is an 'activity tracking' feature. The edge's do not have the 'activity tracking' feature which means they will not accumulate intensity minutes. We apologize for the inconvenience and appreciate your patience.

    If you have any other questions or require further support please do not hesitate to let us know or visit our support center (https://support.garmin.com/en-US/).
    US: 1.888.442.7646 Canada: 1-866-429-9296 Monday through Friday, 7AM to 7PM. Central Standard Time. Closed Holidays. 

    Thank you for choosing Garmin,

  • 0 over 5 years ago in reply to haveaniceday

    Das war die Anwort vom Garmin Support:

    I am sorry about the issues you are having today. I would be happy to work with you towards a resolution today. Intensity minutes is an 'activity tracking' feature. The edge's do not have the 'activity tracking' feature which means they will not accumulate intensity minutes. We apologize for the inconvenience and appreciate your patience.

    If you have any other questions or require further support please do not hesitate to let us know or visit our support center (https://support.garmin.com/en-US/).
    US: 1.888.442.7646 Canada: 1-866-429-9296 Monday through Friday, 7AM to 7PM. Central Standard Time. Closed Holidays. 

    Thank you for choosing Garmin,

  • 0 over 5 years ago in reply to haveaniceday

    I am sorry about the issues you are having today. I would be happy to work with you towards a resolution today. Intensity minutes is an 'activity tracking' feature. The edge's do not have the 'activity tracking' feature which means they will not accumulate intensity minutes. We apologize for the inconvenience and appreciate your patience.

    If you have any other questions or require further support please do not hesitate to let us know or visit our support center (https://support.garmin.com/en-US/).
    US: 1.888.442.7646 Canada: 1-866-429-9296 Monday through Friday, 7AM to 7PM. Central Standard Time. Closed Holidays. 

    Thank you for choosing Garmin,

  • 0 over 4 years ago

    Der 1030er berechnet meines Wissens nach die Aktivitätsminuten nicht. Wenn diese bisher angezeigt wurden, dann ggf. weil Du gleichzeitig eine Garmin Uhr getragen hast, bei der entweder MoveIQ eingeschalten war oder Du dort das Tracking parallel aktiviert hast. 

    Wenn aber MoveIQ abgeschaltet ist (durch z. B. ein SW Update) oder das Tracking nicht zusätzlich aktiviert wird, fehlt dieser Parameter in Connect. Vielleicht hilft das?