Golf not recording as an activity, only recording shots and scorecard.

I have the Vivoactive 4 black with the latest software installed automatically. Running 5.1.

I have had several rounds of golf lately, when no activity is showing afterwards in the Connect app on Android, only a link to the scorecard. Every now and then, however an activity is recorded. I can always see both steps and HR in stats. The GPS is also working on the course all the time and giving correct numbers.

This started after some update. No issues in the beginning.

I've been in touch with the support in Finland and this was completely new for them. I even got a new, refurbished device, but the issue remains with that too. My friend, however, with the same watch (grey), hasn't encountered any issues.

I'm playing 2-5 rounds per week, so this is quite major for me and golf compatibility was one reason to get the VA4.

Any suggestions how to get stuff working again? Thanks!

0 Caroline over 4 years ago

i had the same problems with my Vívoactive 4S and got a new watch too. (end of August) then it worked well until last week. I could no longer see how far I had hit, had turned on 'club notification' but couldn't choose a club after a shot. In the Garmin Golf I only saw my score cards and no overview per hole. I thought it was the update to 5.01 but after I run the Garmin golf app reinstalled everything seems to work again. I have reported it to Garmin Netherlands and they have sent screenshots, software versions and more to Garmin USA and I am still waiting for answer. My husband has a Venu SQ and it doesn't work there either, he can't even see how far he has left the ball. Very frustrating. It looks like a software problem, but which one?

0 Kristian over 4 years ago in reply to Caroline

Update: For the last couple of weeks the activities have also been recorded, without any issues. I read somewhere that syncing the watch over WiFi, instead of Bluetooth, would be better, to transfer all the data recorded from a golf activity, with scorecard, GPS and HR data. Therefore I have been doing that.

I sent back the replacement watch I got and provided Garmin here in Finland with all the details and data. Hopefully the will figure it out.