970 forerunner HR not connecting to Zwift

Hi hope you can help me. I have a 970 forerunner. Problem I have when connecting to Zwift and want to do a indoor training cycling session. The watch heart rate show it is connected and only take my heart rate and freezes. When I pause the session on my watch and go back to my heart rate it shows 0. So it looks like the heartrate of the watch clashes with the swift app and freezes. From Zwift they say it must be something wrong from my 970 forerunner watch. Could you please help?