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The Garmin Messenger app won't verify my phone number on my Samsung A73 5G mobile.

Tony E
over 1 year ago

It keeps displaying the message:

Something went wrong. Try again later

What needs to be done to resolve this issue?

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  • +1 over 1 year ago

    Hello ,

    We are sorry you have run into an issue receiving the SMS verification code when setting up the Garmin Messenger app. To troubleshoot the issue, please try the following:

    • Confirm the cell phone has strong signal and is within the carrier's home network range - some carriers will not deliver the verification code while roaming.
    • Switch the phone from Wi-Fi to mobile data (or vice versa) and try verifying the app again.
    • Temporarily disable any VPN's while verifying.
    • Reboot the phone and try again.

    If not resolved through troubleshooting, please let me know and I will send you a private message to collect more information.

  • 0 over 1 year ago in reply to Garmin-Leslie

    I’m having the same problem. After getting a new phone and transferring my old phone number over I keep getting the error message when I enter the verification code sent by Garmin 

  • +1 over 1 year ago in reply to joebaum

     I would recommend going in and deleting your garmin messenger account, then uninstall the app, restart your phone, then reinstall the app again and try again. 

    1. Select the profile icon or   in the top left.
    2. Select Account.
    3. Select Delete Garmin Messenger Account.
    4. Select Delete Account.
  • 0 over 1 year ago

    Hi Garmin,

    I am struggling in verifying my phone number.

    I did try what is detailed below but I don't receive any validation code.

    Please may you advise

    I live in France my provider is "Free mobile" and my mobile is Samsung Galaxy S22.

    Not sure it helps but I am a 67i owner and most outdoor and sport Garmin apps are installed.

  • 0 over 1 year ago

    Hi Garmin,

    I am struggling in verifying my phone number.

    I did try what is detailed below but I don't receive any validation code.

    Please may you advise

    I live in France my provider is "Free mobile" and my mobile is Samsung Galaxy S22.

    Not sure it helps but I am a 67i owner and most outdoor and sport Garmin apps are installed.

  • 0 over 1 year ago in reply to joebaum

    Hello , are you still having this issue? Are you getting an error message when doing this or you just are not receiving the code? 

  • 0 over 1 year ago in reply to herve_gal

    I will send you a private message to gather more infromation. 

  • 0 over 1 year ago in reply to Garmin-Leslie

    Hello.  I was getting a code but it wasn't working.  Garmin tech support had to fix it, the problem was on their end.  It took a while, but they kept at it until it was fixed.  Good luck.

  • 0 over 1 year ago in reply to Garmin-Leslie

    Sorry, I see you are a Garmin person...I should have said "thanks for following up" rather than "good luck."  Have a good day!

  • 0 over 1 year ago

    Same here - I chatted with a Garmin rep and they opened a ticket for me… This is a weekend and they are unable to help me until Monday Disappointed. It’s on their end, as I can configure the app with a different phone number with no issues…other than the messages go somewhere else.