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Black shot maps since Garmin Golf app v3.6.1

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Since the Garmin Golf app update to 3.6.1, several shot maps are black, or appear first and then black again. This is one of the most important features in the app for me. Can you fix this asap?

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    This is also happening for me and like you, is one of the most important features for me.

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    Hi! We need more information to understand the issue you are seeing. Can you respond with if you are using an Android or iPhone, if you only see an issue in the Golf app or if there are issues with the Connect web, and when you first noticed the issue. Any additional details would be very helpful. 

  • 0 in reply to Garmin - CF

    Hi, I’m using an iPhone and it’s happening on the app. I’m only a few months in to all things Garmin (Approach s50, CT10 trackers and the apps) and haven’t logged in through Connect web yet. I‘ve registered 31 rounds since 13 December and 24 of those show black screens for the maps.

  • 0 in reply to Garmin - CF

    I use an iPhone, a Garmin Approach S60 and the Garmin Golf App. For several rounds the shot maps are visible and for others they are black. New app install is no fix. Only since the last update, before that no problems...

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    I've reached out to both of you by email to collect extra details so this can be investigated further. Please respond to those emails as soon as you can.

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    Same issue for me.  It's like the screen is very very blurry, can kinda see the outline of the hole.   When I click on the map settings icon, it says...aerial map failed to load.  The shot data is there, but can't see the map.

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    Same issue for me today VENU 2S not the first time but now it’s annoying! Want to see my shots, distance etc. iPhone 15 never had a issue before the upgrade 

     

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    Same problem after recent update, black screen on historic shot maps and data lost from previous rounds. Also on iPhone, I’ve tried deleting and reinstalling app, etc with no improvement. Please sort it’s extremely frustrating!

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    Hi similar issue, I’ve suddenly lost all shot data, can see my score, but no data for shot maps, no round stats nothing! Approach S70, CT10 sensors and Approach Z30 on iOS. 

  • 0 in reply to NWalmsley

    I will be reaching out via email to collect additional information to have this investigated further.