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Approach S62 will not sync fully with Garmin Golf app on iOS

Hi,

I see other people have also had this issue, but there seems to be no concrete resolution.

I have a new Approach S62, and it will not sync properly via the Golf App. The message is almost always "Sync Failed - Server Error".

It sync my golf scores, but not the details on clubs or distances on each hole.

It syncs some of my activities but not all.

I have tried:

- connecting it via the Garmin Connect App. It doesn't send any extra data when sync'd via here.

- connecting it vai the Garmin Express app on both Windows and Mac. It does not sync any additional data.

- reseting the watch and deleting all data, and re-installing the Golf App from scratch. The same error appears the first time I try to sync it.

It is so frustrating. The promise of the watch is fantastic, but it's failure to sync ruins the entire experience. It is NOT cheap and I am getting really frustrated by this and the seeming inability to fix it.

Please help.

Wayne

Top Replies

Garmin-Rob over 2 years ago +1 verified

I apologize that this post slipped through the cracks. Are you still having this issue? If so, we would suggest going over some of the troubleshooting steps in the support article linked below.

Server…

All Replies

+1 Garmin-Rob over 2 years ago

I apologize that this post slipped through the cracks. Are you still having this issue? If so, we would suggest going over some of the troubleshooting steps in the support article linked below.

Server Error or Network Connection Error in the Garmin Golf App

Since we do not have any other reports of the issue, if it persists, please hover over my name and send me a private message. We can investigate this issue further.

0 1210541 over 2 years ago in reply to Garmin-Rob

I have a similar issue. I have an IPhone RX and approach s62. Both with current software. It stopped giving “Sleep” data on my IPad and phone. I’ve deleted/added the Connect and Golf apps and device on both to no avail. Now the IPad connects but the phone doesn’t. Still no sleep data.

0 MAHERN12 9 months ago

I have an iphone 11 and an Approach 62 and have started having sync issues over the last couple of days. I have rebooted the phone and turned bluetooth on and off but no success.

0 rosbaas 8 months ago in reply to MAHERN12

same here. And it is impossible to load the green contours.

0 Garmin-Cody 7 months ago in reply to rosbaas

The Garmin Golf membership subscription needs to be enabled, along with the specific golf course being compatible with green contours...for the course you are attempting to play.

To check and see if the course you are wanting to use contours is compatible, use our golf course lookup tool on our site in the link here: https://www.garmin.com/nl-NL/golf-courses/?a2=US&state=&new=false&upd=false&cnt=false&q=&addr=

0 rosbaas 7 months ago in reply to Garmin-Cody

Thxs, the membership is enabled and the course is mapped and in the Garmin list. But it takes forever and then some more to load the greens. And once the greens have been downloaded the round on the watch needs to be restarted again. Quite a hassle while you have just started to play the first hole.

0 Garmin-Cody 7 months ago in reply to rosbaas

Make sure to have the Garmin Golf app open and running, then on the first hole tap the sync button from the Garmin Devices menu in the Garmin Golf app to have the contours download immediately upon starting the round on the watch.