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samsung galaxy s22 garmin golf holes blacked out

2518968
9 months ago

Hi, 

I'm probably doing something wrong

The scorecard holes when I'm on course are blacked out on my phone screen, when I look at the pick hole menu, the holes appear properly but when I choose the hole everything is blacked out apart from trees.

it worked fine on my samsung s20. 

is there a setting I've clicked? i've tried clearing cache and data, uninstalling and reinstalling.

any solutions?

  • 0 2 months ago in reply to 3699281

    My previous response above is simply to explain that there should not be any additional info displaying in the Garmin Golf app if a non-Garmin Golf app compatible device is being used for golf while using the Garmin Golf app...as devices that are compatible with syncing to the Garmin Golf app will show more info during the round through live scoring (which allows the course graphics to display). 

    My reply above is not addressing the hole graphics exampled in the photos on this thread, and is simply to advise the compatibility of the device that was mentioned. 

    Please keep an eye out for my direct message requesting more info from you, and I would be happy to get the issue reported through for your account. 

    - Thank you 

  • 0 2 months ago in reply to Garmin-Cody

    Apologies.  Over reaction on my part.  I'm sure you are working hard to get this resolved.

  • 0 2 months ago

    Any news? More than 8 months since this post, and still no solution?

    Is it the same problem with newer Samsung phones, or is it only the s22?

  • 0 2 months ago in reply to 9936649

    Once the solution is available, I will post in here and Garmin will email user accounts added to the ticket for the concern that is still being investigated at this time. 

    We appreciate everyone's patience while waiting for the solution to become available for this issue. 

  • 0 2 months ago in reply to Garmin-Cody

     Cody, that may be the case, but can you give timescales to this please. We can't just say after 8 months, "we're looking into a solution". It's code. It worked before and you guys broke something so the least you can do is provide some timelines here, otherwise this will just drift.

    I'm going on a golfing holiday in 3 weeks time and was hoping to use this!!! 

    Thanks.

  • +1 2 months ago in reply to 9314587

    Unfortunately, there is not a timeframe to provide for the fix at this time. Typically the confirmation of the solution will be communicated once the fix has been released and implemented as available to users.

    As soon as any further info towards a fix is available it will be communicated to everyone impacted by this issue, and I will get these posts updated right away. 

  • 0 2 months ago in reply to 9936649

    I'm the op and can confirm I upgraded to a galaxy s24 and have the same problems. Didn't realise it was 8 months since posted, I'd had issues for a couple of months prior to that too. 

  • 0 1 month ago in reply to Garmin-Cody

    Hi,

    I presume this is still an issue as I am having exactly this problem

    Can you please advise when this will be fixed? 

    Best,

    Matt

  • 0 1 month ago in reply to 8584473
    Garmin-Cody said:

    Unfortunately, there is not a timeframe to provide for the fix at this time. Typically the confirmation of the solution will be communicated once the fix has been released and implemented as available to users.

    As soon as any further info towards a fix is available it will be communicated to everyone impacted by this issue, and I will get these posts updated right away. 

  • 0 1 month ago in reply to Garmin-Cody

    Can you be sure to notify me also please? Really frustrating bug as I'm not able to alter shots after my round. Until this is fixed the app is completely pointless...